InP - Production Support Technician I

Position Type :

Type Of Hire :

Education Desired :

Function Description: Production Support L1 (Switching)

About the Team/role:

JR is for Production Support L1 role (SO Payments) serving for clients hosted on RPaaS / BOI IST Switch, Cortex and NGP Platform. Team is functional from 08 AM till 10 PM all the 7 days with rotational weekly off.

SKILLS REQUIRED:

SQL / DML, Tableau, Power BI, MS Excel, ISO

1. Good communication (Written and Verbal).

2. Basic knowledge of ATM, ECOM, POS, UPI transaction flow.

3. Basic knowledge of Network Connectivity.

4. Candidate should be well versed with SQL / DML Queries.

5. Ability to debug the transaction logs and identify the issue.

6. Basic knowledge of ServiceNow ticketing tool.

7. Taking ownership of the reported issues and driving it to closure within TAT.

What You Will Be Doing:

1. Provide L1 support for IST Switch related queries inclusive of ATM related troubleshooting and Debit card issues along with transaction (POS/ECOM/UPI/IMPS) disputes.

2. Processing of various Switch related files.

3. Participating in weekly/monthly connect calls with the tier 1 clients. Attending calls (support helpline) and emails from clients during banking business hours.

4. Coordinating with the internal teams (DBA/Application/Network) for getting the P4 issues addressed.

What will you Bring:

Basic knowledge of network and computing devices, operating systems, systems development and/or information systems architecture appropriate for IT function

• Demonstrates strong computer skills including a good working knowledge of MS Office
• Good verbal and written communication skills
• Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
• Basic decision-making, problem-solving, team building and time management skills

• Ability to learn and utilize appropriate equipment, tools, software and methods • Is resourceful and proactive in gathering information and learning new subject matter

• Additional skills, knowledge and experience may be required based on the type of functions performed

Educational Qualification:

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

A broad range of professional education and personal development possibilities – FIS is your final career step.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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