InHouse Engineer

Job Description

Role & responsibilities Job Title: Service Support Engineer Location: Service Centre Navi Mumbai (Belapur) About the Role: We are looking for a proactive and technically skilled Service Support Engineer to join our Service Centre team for supporting IVD instruments . This role is critical for ensuring efficient handling of spare parts management, machine servicing and refurbishment, and providing remote technical support to field engineers and customers. The ideal candidate will have hands-on experience with medical diagnostic instruments , strong problem-solving abilities , sound administrative skills , good communication abilities , and a commitment to supporting field operations and customer satisfaction . Key Responsibilities: Machine Servicing and Refurbishment: Perform maintenance, repairs, and refurbishment of diagnostic instruments at the Service Centre. Conduct quality checks and validations after servicing and refurbishment activities. Perform QC of new instruments and spare parts before deployment. Spare Parts Management: – Review spare part requests raised by field engineers and validate them as per company process and policy. – Carry out component-level repairs when applicable. – Manage warranty claims and coordination with vendors for replacements or repairs. Remote Technical Support: – Provide remote troubleshooting support to field service engineers and customers. – Assist in diagnosing technical issues, suggesting solutions, and guiding the resolution process remotely. – Escalate unresolved or critical technical issues to senior engineers or managers promptly. – Manage remote PC access to machines for software upgrades and related tasks . Qualifications & Experience: – Diploma or Bachelor’s degree in Biomedical Engineering, Electronics, Instrumentation or related fields. – 2–4 years of experience in service, maintenance, or refurbishment of diagnostic instruments. – Familiarity with IVD instruments such as CLIA, Hematology analyzers, or Laboratory Automation systems is preferred. Skills & Competencies: – Strong technical troubleshooting and repair skills . – Highly organized, disciplined, and detail-oriented . – Good communication skills for internal coordination and customer interaction. – Ability to handle multiple service requests, prioritize tasks , and work independently. Preferred candidate profile