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Infrastructure Support Engineer – AWS/DevOps

5 years

0 Lacs

chennai tamil nadu india

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

support aws devops linux troubleshooting reliability resolve iam automate analysis documentation scripting automation python powershell monitoring technology certifications communication code terraform docker kubernetes itil management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

We are seeking a highly skilled and motivated

Level 2 Infrastructure Support Engineer

to join our Cloud Operations team. This role is ideal for someone with deep experience in

AWS, Linux/Windows systems, and DevOps practices

, combined with strong troubleshooting and problem-solving skills. You will play a key role in maintaining mission-critical systems, resolving incidents, and ensuring the reliability and performance of cloud infrastructure.

Key Responsibilities

  • Provide Level 2 support for AWS-hosted infrastructure and services.
  • Monitor, troubleshoot, and resolve issues across Linux and Windows environments.
  • Manage and optimize AWS services (RDS, IAM, CloudWatch, Amazon MQ).
  • Support and maintain Tomcat application servers.
  • Collaborate with DevOps teams to enhance CI/CD pipelines and automate infrastructure tasks.
  • Perform root cause analysis and implement preventive measures.
  • Maintain system documentation, SOPs, and incident logs.
  • Participate in on-call rotations and escalate issues as needed.

Technical Skills & Experience

  • AWS Infrastructure: 5+ years
  • Linux/Windows Administration: 3+ years
  • Troubleshooting: 4+ years
  • DevOps Practices: 3+ years
  • AWS Services: RDS, IAM, CloudWatch, MQ
  • Application Support: Tomcat
  • Scripting & Automation: Python, Bash, PowerShell (preferred)
  • Monitoring Tools: CloudWatch, Prometheus, Grafana

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • AWS certifications (e.g., SysOps Administrator, Solutions Architect) are a plus.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and documentation abilities.

Preferred Attributes

  • Experience in multi-account AWS environments.
  • Familiarity with Infrastructure as Code (Terraform, CloudFormation).
  • Exposure to containerized environments (Docker, Kubernetes).
  • Understanding of ITIL or similar incident/change management frameworks.

Skills

Aws,Linux,Troubleshooting

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