Infrastructure Manager, Microsoft Team Admin

Join us as a Production Manager

• We'll look to you to lead the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations
• You'll support the team’s activities to make sure that the platform’s integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests
• It’s an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We're offering this role at vice president level

What you'll do

As a Production Manager, you’ll contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues.

Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback.

You'll also be:

• Working with leads, managements and others to define and execute the domain's future state vision
• Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolution
• Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
• Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all policies and regulatory obligations

The skills you'll need

Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also demonstrate:

• Proven experience of at leat 12 years with Microsoft Teams Admin Center.

• Strong understanding of Call Quality Dashboard (CQD) and its insights

• Working knowledge of Teams Phone System, Direct Routing, and Calling Plans.

• Basic proficiency in PowerShell for automation and troubleshooting within Teams/M365.

• Familiarity with network fundamentals (latency, jitter, packet loss) impacting VoIP and meeting quality

• Hands-on exposure to Microsoft Teams Rooms setup and lifecycle management.

• Excellent communication skills and ability to engage effectively with end users.