Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Network Infrastructures

Good to have skills :

Network Security Operations

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing hardware and software support, and implementing technology solutions across server and network areas. You will work both remotely and onsite, ensuring that configured services operate smoothly on various platforms while adhering to defined operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with Network Security Operations. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with server management and maintenance. - Knowledge of virtualization technologies and cloud services. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based in Pune. - A 15 years full time education is required.