Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Linux Operations

Good to have skills :

Linux Architecture, Linux/Unix Desktop Management

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and for specific software solutions/vendors/brands. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Implement hardware/software support - Perform L1 and L2/ basic and intermediate level troubleshooting - Ensure smooth operation of production and development systems Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations - Good To Have Skills: Linux/Unix Desktop Management - Strong understanding of Linux architecture - Experience in Linux server administration - Knowledge of shell scripting for automation Additional Information: - The candidate should have a minimum of 5 years of experience in Linux Operations - This position is based at our Pune office - A 15 years full-time education is required