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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture in India

3 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

support maintenance development software model technology server network cisco design security connect aws azure ip management troubleshooting

Work Mode

Remote

Job Type

Full Time

Job Description

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Cisco Network Services Orchestrator (NSO)

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: Design & support of growing Cloud Network solutions incl. security. Connect cloud solutions to the client on-premise environment plus different cloud solutions with each other (e.g AWS & Azure). Cloud Network Engineers with Network and connectivity experience General Network + AWS cloud network experience Cisco is added knowledge and good to have as basic network design skill IP management, assigning IP's in could environment A base knowledge of Palo Alto would be good to have Base knowledge of cloud network and connectivity to backbone Cloud Super-Pop connectivity and configuring new users, subscription over cloud. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical maintenance for configured services on various platforms. - Troubleshoot at L1 and L2 levels for basic and intermediate issues. - Collaborate with team members to enhance technical support processes. - Assist in the implementation of technology solutions across cloud and network areas. Professional & Technical Skills: - Must To Have Skills: AWS primary and Azure Secondary skills - Understanding of network infrastructure and protocols and IP's - Experience in troubleshooting hardware and software issues. - Knowledge of Cloud and network configurations. Additional Information: - The candidate should have a minimum of 3 years of experience in Cloud (AWS/Azure) and Network Infrastructure. - This position is based at our Hyderabad office. - A 15 years full time education is required., 15 years full time education

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Infra Tech Support Practitioner