Information Technology Manager

Role Overview: As the HRP Application Services Manager, you will collaborate closely with Operations Teams, Engineering, Information Security, and Service Desk to enhance continuous improvement in SaaS delivery. Your technical expertise and critical thinking skills will be essential in driving execution and managing multiple tasks efficiently. You will play a key role in supporting, mentoring, and developing your team into a high-performing unit. Key Responsibilities: - Act as a liaison between Service Desk and Application Services team to ensure alignment with business objectives - Facilitate communication and expectations setting between different departments and the Application Services team - Manage and supervise staff, define job expectations, monitor results, and provide coaching and support - Recruit, train, and maintain staff while fostering a safe work environment - Develop and implement strategic plans to deliver SaaS services effectively to HealthEdge Customers - Conduct technological research to align projects with organizational goals - Coordinate projects with other departments, leveraging your technical background to guide the team - Verify application results through system audits and implement disaster recovery and security procedures - Recommend SaaS delivery strategies and policies based on evaluations and trends - Uphold organizational standards to ensure quality service delivery - Stay updated on industry best practices and contribute to team efforts as required Qualifications Required: - 12-15 years of experience in IT Operations, Configuration Management, Change Management, and System administration in a complex environment - Minimum of 5 years of people management experience - Minimum of 5 years of System administration experience on Linux or Windows platforms - Experience with public cloud infrastructure setup and maintenance is advantageous - Familiarity with SaaS services delivery model and ITIL practices - Strong problem-solving skills and ability to handle multiple tasks effectively,