Job
Description
To provide Administration services, to include: - communication point for technology issues. To provide Server infrastructure management, to include: - to assist in the planning design of the server infrastructure, - to assist in capacity planning, - to assist in performance monitoring, - to assist in operating system upgrades and/or patches, - to assist in trouble-shooting restoration of services, - to assist in system backup recovery procedures, - to assist in regular backup and integrity checks, - to assist in virus protection management. To provide network infrastructure management, to include: - to assist in planning design of the network infrastructure, - to assist in capacity planning (future growth), - to assist in implementation of the devices, - to assist in trouble-shooting and restoration of service, - to assist in management of 3rd party vendors. To provide deskside support services, to include: - service outage diagnosis, - desktop restoration / repair, - coordination of repair through 3rd party vendors, - troubleshooting restoration of service, - virus protection management. To provide Systems Administration, to include: - to create and maintain user/group accounts, - user configuration, - trouble-shooting access problems, - completion of on-site documentation. To provide high levels of service and support as per contracted Service Level Agreement (SLA). To participate in property level, corporate initiated, technology implementations. To maintain promote Four Seasons core technology standards. To maintain technology best practices in respect to property systems. Assist in the co-ordination of new acquisitions, openings and major projects as required. To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems Provide 7 x 24 support for mission critical systems. Other duties and tasks as assigned.
