EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis:Ability to listen, analyze and summarize. Awareness of ITIL is mandatory. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication skills WORK EXPERIENCE Possess at least 3 years of experience as Incident manager handling incidents in a global support environment Work experience in an global environment. Software Industry experience strongly preferred. Prior experience in Incident management Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :B

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :No

Global Role Family :To be defined

Local Role Name :To be defined

Local Skills :incident management

Languages Required::ENGLISH

Role Rarity :To Be Defined

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Incident Manager - SAP LABS