Incident Management Specialist

Greetings from Tata Consultancy Services!!

Incident Management!

Experience:

Location:

Date of Interview:

Mode of Interview:

Required Technical Skillset:

1. Excellent communication and customer handling skills

2. Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.

3. Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.

4. Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.

5. Experience in working in SLA based and 24/7 support model.

6. Experience in Change management procedures.

TCS Eligibility Criteria:

• BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
• Only Full-Time courses would be considered.
• Candidates who have attended TCS interview in the last 1 month need not apply.