Incident Management Specialist

Teamware Solutions

4 - 5 years

4 - 7 Lacs

hyderabad telangana india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

cybersecurity incident handling

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Lead and coordinate the
incident management lifecycle
, including detection, logging, classification, investigation, escalation, and resolution.
Act as the central point of contact during
high-priority (P1/P2) or major incidents
.
Facilitate incident
bridges
and drive timely resolution by collaborating with cross-functional teams.
Ensure proper
incident documentation
in ITSM tools (e.g., ServiceNow, Remedy, Jira).
Communicate incident status and resolution updates to stakeholders, including
executive summaries
.
Perform
post-incident reviews (PIRs)
, root cause analysis (RCA), and follow-up on corrective actions.
Identify recurring issues and work with problem management to implement permanent fixes.
Maintain and improve
incident response playbooks
, SOPs, and SLAs.
Support 24x7 incident response operations, including participation in on-call rotation.
Collaborate with security, infrastructure, application, and business continuity teams to ensure effective response to technical and security incidents.

Qualifications and Requirements:

Bachelor's degree in Information Technology, Computer Science, or related field.
3+ years of experience in
incident management
, IT support operations, or service desk coordination.
Strong understanding of
ITIL framework
, especially incident and problem management processes.
Experience using ITSM tools such as
ServiceNow
,
BMC Remedy
, or
Ivanti
.
Excellent coordination, communication, and leadership skills under pressure.
Ability to prioritize and manage multiple high-impact incidents simultaneously.
Strong documentation and report-writing skills.

Desirable Skills and Certifications:

ITIL v4 Foundation Certification
or higher
Familiarity with
major incident management (MIM)
procedures in large enterprise environments
Experience with
network, infrastructure, and application monitoring tools
(e.g., Splunk, AppDynamics, Nagios)
Exposure to
cybersecurity incident handling
is a plus
Experience in regulated industries (e.g., finance, healthcare, government) is advantageous

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