Incident Management Analyst II

Are you ready to take on the role of a Senior Lead Associate - Incident Management and be a part of our ever-evolving IPC Team We are seeking a skilled and experienced Incident Manager who can effectively manage and resolve non-major technical incidents within our organization. As an Incident Manager, you will play a key role in leading and coordinating incident response efforts with cross-functional teams. Your strong communication and leadership skills, coupled with a solid technical background, will be essential in this position. Key responsibilities will include serving as a point of contact for non-major incidents, quickly assessing and prioritizing incidents based on impact and urgency, and assisting in the continual improvement of incident management processes and procedures. You will be responsible for communicating incident status updates to stakeholders and senior management, ensuring timely resolution of incidents, and conducting post-incident reviews to identify root causes and prevent future incidents. Additionally, you will provide guidance and support to technical teams during incident response. The ideal candidate will have a proven background in incident response and management, with experience in leading incidents in a fast-paced and complex environment. Excellent communication and leadership skills are a must, along with the ability to remain calm and focused under pressure. A broad understanding of IT systems and security is also required for this role. You will be based in our modern hubs located in Indore, Pune, or Bangalore, at the heart of city centers and tech capitals. As part of our agile and dynamic collective, you will collaborate with different teams and offices across the globe to drive results and deliver value to our customers. To excel in this role, you should possess strong problem-solving skills, excellent communication skills, technical knowledge of IT systems, applications, and infrastructure, as well as experience with ServiceNow. Attention to detail, the ability to work under pressure, a customer-centric focus, a proactive mindset, collaboration skills, and adaptability are also key attributes required for success in this position. If you are determined, inclusive, and open to working in a challenging yet rewarding environment, we invite you to apply now and be a part of shaping the next chapter of your career.,