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73 Inbound Process Jobs

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Urgent Hiring Customer Support Representative
Arise Solutions

0.0 - 1.0 years

1 - 2 Lacs

Vadodara

Work from Office

Urgent Hiring Inbound Customer Support Representative Rotational Shifts (Day & Night) Women Candidates: Day Shift Only (Safe & Comfortable Work Timing) 14K In-Hand 18K CTC Handle inbound customer calls, solve queries Fresher can apply

Posted 7 hours ago

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Customer services Jobs in gurgaon
Smart Vision Consultancy Services

2.0 - 5.0 years

1 - 4 Lacs

Gurugram

Work from Office

Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225

Posted 1 day ago

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Urgent Hiring For domestic customer services process in gurgaon
Smart Vision Consultancy Services

1.0 - 4.0 years

1 - 4 Lacs

Gurugram

Work from Office

Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225

Posted 1 day ago

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Apprentice- Freshers
AMERICAN EXPRESS

0.0 years

New delhi, Faridabad, Gurugram

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Utilizing your skills and passion for customer service to help propel your team and its business partners to success. Con...

Posted 2 days ago

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Customer Support Executive
Shining Stars Institution & travels

0.0 - 3.0 years

1 - 3 Lacs

Bengaluru

Work from Office

Hello Job Seekers, Greeting From Shining Stars ITPL We are looking for enthusiastic and customer-focused Customer Service Executives to handle international and domestic voice and chat support . Location: Bangalore Experience: 0- 4 Years Qualification: Any Graduate / Undergraduate Industry: BPO / Customer Support Key Responsibilities Handle international and domestic customer interactions via voice and chat channels Resolve customer queries related to products/services in a timely and professional manner Maintain high levels of customer satisfaction and service quality Accurately document customer interactions and follow standard operating procedures Meet individual and team performance metr...

Posted 2 days ago

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Hiring For International Voice Process / Call Center/ Sal upto 6.5 lp
The Job Factory

1.0 - 6.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Hello Applicant, Greetings from Job Factory Call : HR smitha @ 9880964847 (Call or Whatsapp) Email id : smitha@thejobfactory.co.in Call has to be made between 10am -6 PM As a Customer Support Representative, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by providing timely and efficient support through various channels. This role is ideal for fresh graduates who are eager to start their careers in customer service and are passionate about helping others. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner. Resolve customer issues promptly and accura...

Posted 2 days ago

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Customer Support Executive
Shining Stars Institution & travels

0.0 - 4.0 years

2 - 3 Lacs

Noida

Work from Office

Note - Shining Stars ITPL does not charge candidates for any job opportunities. Hi Job Seekers Greetings from Shining Stars ITPL We're Hiring: Customer Support Executive | Noida Location Join one of the top Multinational BPOs and kick-start your career in a dynamic, growth-driven environment! Profile:- Customer Support Executive Requirement : Any Undergraduate / Graduate / Fresher / Experience can apply. Location: Noida Working Days: 6 Days a Week Week Off: 1 Rotational Off Salary: 17K CTC - 30K CTC ( Based on last drawn Salary) Eligibility Criteria: Graduate / Undergraduate all can apply. Excellent English communication skills (both verbal & written) Basic computer knowledge Freshers and ca...

Posted 2 days ago

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Customer Care Executive
Career Guideline

0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi mumbai

Work from Office

Inbound (US TELECOM Voice PROCESS) job location : AIROLI salary : 18k +4k night allowance freshers and exp both can apply THIS PROCESS IS RELATED TO TROUBLESHOOTING TECHNICAL VOICE PROCESS CONTACT : 9136283188 SHILPA

Posted 2 days ago

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Hiring Fresher/Exp For Day Shifts- Gurgaon
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

New delhi, Gurugram, Delhi / ncr

Work from Office

Multiple openings in Teleperformance for premium processes Job Responsibilities- Understand Customer needs and promote products or service effectively. Meet KPIs and KRAs Handle customer inquiries and provide products information. Customer handling and sales Requirements:- Strong communication skill and interpersonal skills. Ability to work in a fast-Paced and target-driven environment Excellent English Communication About the Process:- 6 Days Working Proper Day Shifts Sunday Fixed off Customer Support 16Kctc -26 K CTC Perks and Benefits:- Competitive Salary with Performance-Based incentives. Comprehensive Training ang Ongoing development opportunities. Career advancement and Growth within t...

Posted 2 days ago

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HSC Fresher - Inbound Process / Reliance Retail /@Teleperformance
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi mumbai, Mumbai (all areas)

Work from Office

Process: Customer Support - Inbound Process HSC / Graduate Freshers Good comm.skills required Shift: 8:30AM - 8:30PM (Rotational) 1 rotational week off Salary: Upto 16,000 Inhand | 18K - 20K CTC Interview Process: HR Round Operations Round Required Candidate profile HSC / Graduate Freshers Good comm.skills required Location: Thane Apply Now, Contact For More Details / Information HR Viraj - 7030022572 Perks and benefits Career Growth Opportunity !

Posted 2 days ago

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Walk-in Drive-Customer Support Associate-International Voice & Chat.
Accenture

1.0 - 6.0 years

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Skill: Customer support- (Voice Process & Chat Process-International Process) Education: Any Graduation /HSC Passed with 1 Year exp can apply Experience: 1 to 7 years Work Location: Mumbai, (Vikhroli-MDC2)/(Airoli-MDC7) Shift timings: Night Shift -(24*7) (Rotational week Off ) Work Mode: Work from Office Requirements: Should have excellent Oral and written communication skills. You should be flexible to work in any shift. Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls. Walk customers/ Provi...

Posted 2 days ago

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Join as Customer Care Executive - BPO // Earn 15K To 25K...Apply Now !
Credicus Business Services

0.0 - 5.0 years

1 - 4 Lacs

Mumbai, Thane, Navi mumbai

Work from Office

Process: - Banking Process - Inbound & Outbound Calling Location: Thane West Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 18,000/month Experienced: Up to 22,000/month Rounds of Interviews:- HR round Operations round How to Apply ? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Pratiksha Mob No:- 8698488197

Posted 2 days ago

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Customer Relationship Manager (CRM)
ICICI Lombard

0.0 - 5.0 years

2 - 4 Lacs

Mumbai, Navi mumbai

Work from Office

WERE HIRING | ICICI LOMBARD GENERAL INSURANCE Vertical CRT (Customer Relationship Team) Designation: Customer Relationship Manager (CRM) Process: 100% Voice | Inbound Calling REQUIREMENTS: Graduation Mandatory Excellent communication skills Good Thought Process Job Responsibilities : Handle customer queries & concerns over calls Provide accurate information and resolution Ensure excellent customer experience Salary Package : Fresher: 16,000 (In-hand) | CTC: 2.50 LPA Experienced: Up to 30,000 (In-hand) | CTC: 4.1 LPA Salary depends on years of experience & last drawn CTC Shift Timings (9.5 hrs. shift – rotational): Male Candidates : Between 7:00 AM – 12:30 AM (Night Shifts 24x7) Female Candid...

Posted 2 days ago

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Customer Service Executive @kol
Shining Stars Institution & travels

0.0 - 2.0 years

1 - 2 Lacs

Kolkata

Work from Office

HELLO JOB SEEKERS! PROFILE- CUSTOMER SERVICE / TELESALES PROCESS LOCATION- Kolkata (Salt lake) 6 days working Rotational Shifts (Customer Service)One side cab in odd hours Fixed Day Shifts( Sales profile) ELIGIBILITY: Any 12th pass or graduate fresher can apply for this role. Excellent fluency in English is required. Must be comfortable with the Rotational Shifts. ROLES AND RESPONSIBILITIES- Ensuring customer satisfaction by listening to them and solving their problems. Solve Customer Queries via chat and email and handle customer efficiently. Interacting with clients and build rapport with prospects to understand their needs. Possessing the knowledge and ability to improve customer service ...

Posted 4 days ago

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Kotak Mahindra Bank - Inbound Officer (Sal upto 35K)
Kotak Mahindra Bank

0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi mumbai, Mumbai (all areas)

Work from Office

Company:- Kotak Mahindra Bank Role: Customer Service Executive Location: Wagle Estate, Thane Employment Type: Full-Time Payroll: Directly on Kotak Mahindra Bank's Payroll Key Responsibilities: Handle inbound customer calls and provide information regarding Kotak 811 products and services. Identify customer needs and offer appropriate cross-selling of banking products. Ensure customer satisfaction and deliver high-quality service. Meet daily/weekly/monthly sales and service targets. Maintain accurate records of interactions and transactions. Adhere to banking policies and compliance guidelines. Eligibility Criteria: Experience: Minimum 6 months of sales experience in any industry (BFSI prefer...

Posted 5 days ago

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Tata Digital (Frontend) - Email & Inbound Process / Sal Upto 25K CTC
Teleperformance (TP)

0.0 - 3.0 years

2 - 4 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !

Posted 1 week ago

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Customer Service Executive
Mount Talent Consulting

0.0 - 4.0 years

Noida

Work from Office

URGENT HIRING FOR CUSTOMER SUPPORT Walk in Drive 20th May to 23th May Interview Time: 09:00am to 4:00pm Customer Support Executive ( Work From Office) No Targets ( Inbound Calls) Freshers Or Experienced Language- Hindi, English , Marathi Qualification: 12th Pass Salary: 11k- 14k Same day Selection and Joining. Job location: Noida sector 16, A-51 Rozgar.com HR: RITU SAHU (9910092174) Interested Candidates shares the resume.

Posted 1 week ago

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International BPO : Chat Support : 3.7 LPA : Grad : 5 Days Work : Call
Outpace Consulting Services

1.0 - 5.0 years

3 Lacs

New delhi, Gurugram, Delhi / ncr

Work from Office

Hiring for a Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG With Min 1 Year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2...

Posted 1 week ago

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Sr Associate : International Voice : Customer Support : 3.6 LPA
Outpace Consulting Services

1.0 - 5.0 years

3 Lacs

Bengaluru

Work from Office

Hi We are looking forward to hire Customer/Technical Support Associates in Bangalore Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Grads with Min 1 Year Exp in International BPO > Salary Range (CTC) : 3.6 LPA > Excellent Communication Skills Required Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interaction...

Posted 1 week ago

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Senior Customer Support Executive
Teleperformance (TP)

2.0 - 7.0 years

1 - 4 Lacs

Bengaluru

Work from Office

Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have excellent communication skills. Should be fluent in Hindi / Tamil / Malayalam / Kannada. Must have minimum 6 months of experience in Banking / Fintech related BPO. Should have minimum 18 months of experience in BPO as a customer support associate Job Details: Work From Office. Face to face and virtual interview. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 33000 CTC and 27000 Take Home Salary Work Location: Hebbal, Bangalore If interested send me your resume through WhatsApp to or call to Sushanth C - 8072409038

Posted 1 week ago

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HSBC - Customer Service / Inbound Process / Sal Upto 26k Inhand
Teleperformance (TP)

0.0 - 3.0 years

1 - 4 Lacs

Thane, Navi mumbai, Mumbai (all areas)

Work from Office

Process: HSBC - Customer Service + Cross Sales Graduate mandatory Min. 6+ months BPO Exp. C3-level Comm. Req. Day rotational shifts Shift window: 7:30 AM - 10:30 PM 2 rotational week-offs 26,000 Inhand | 32,000 CTC Required Candidate profile Qualification: Graduate Location: Thane Apply now by calling or sending your CV on WhatsApp. HR Vaibhavi – 7030024179 Perks and benefits Career Growth Opportunity !

Posted 1 week ago

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Marathi & Hindi | BPO Voice | 12th Pass | Fresher...Apply Now !
Credicus Business Services

0.0 - 3.0 years

1 - 3 Lacs

Pimpri-chinchwad, Pune

Work from Office

Profile- Domestic BPO Voice Process Fresher Experience work from office immediate joiner Salary : 12,000 - 16,000 in hand + Unlimited Incentive Required Candidate profile Qualification - 12th Pass/ Any graduate Male & Female both can apply Day shift Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay updated on product knowledge and c...

Posted 1 week ago

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Customer Service Executive - HSBC / 5 Days Working / @Thane
Teleperformance (TP)

1.0 - 4.0 years

2 - 5 Lacs

Mumbai, Thane, Navi mumbai

Work from Office

Profile: HSBC Arrow - Inbound Voice Process Process: Inbound Customer service with Upselling Qualification: Graduation Location: Wagle Estate,Thane Eligibility: Graduate with minimum 6 months BPO experience Good communication skills Comfortable with upselling in an inbound process Shift Timings: Between 7:30 AM - 10:30 PM (9-hour rotational shift) 5 days working with 2 rotational weekly offs Salary: CTC: 32,000 In-hand: 26,000 Apply Now, Contect For More Details / Information HR Vaibhavi - 7030024179

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Immediate Hiring For SBI - Inbound Voice Process / HSC / Upto 25K CTC
Teleperformance (TP)

0.0 - 3.0 years

1 - 5 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Process: SBI - Inbound Customer Service Executive -HSC Pass With min. 6Month Exp. Req. -Graduate Fresher Can Apply -Good Hindi / English Comm. Required -Rotational Shift | Rotational Week OFF -Salary: 21K - 25K CTC Required Candidate profile -HSC Pass With min. 6Month Exp. Req. -Good Hindi / English Comm. Required Apply Now, Contect For More Details / Information HR Suresh - 7030021413 Perks and benefits Career Growth

Posted 1 week ago

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0.0 - 5.0 years

1 - 3 Lacs

Noida, Gurugram, Greater noida

Work from Office

Hello Job Seekers, Greetings from Shining Stars ITPL . We are currently hiring for Customer Service Executive roles for multiple Domestic and International BPO processes across Noida, Greater Noida, and Gurgaon . This is a walk-in hiring drive , and candidates must be available to attend interviews in person. Customer Service Executive (Voice / Blended Process) Process Details Voice Process / Blended Process • Domestic processes across all locations • International processes applicable only for Gurgaon Eligibility Criteria Minimum age: 18 years • Qualification: 12th Pass / Undergraduate / Graduate • Excellent English communication skills (mandatory) • Clear speech, confidence, and customer-h...

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Exploring Inbound Process Jobs in India

In India, the inbound process job market is thriving, with numerous opportunities available for job seekers in this field. Inbound process jobs typically involve handling incoming calls, emails, or messages from customers or clients, providing assistance, resolving queries, and ensuring customer satisfaction.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Hyderabad
  5. Chennai

These cities are known for their booming BPO (Business Process Outsourcing) industry and actively hire for inbound process roles.

Average Salary Range

The average salary range for inbound process professionals in India varies based on experience and skill level. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the inbound process field, a career typically progresses as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Operations Manager

Advancement to higher roles often requires gaining experience, developing leadership skills, and demonstrating proficiency in handling customer interactions effectively.

Related Skills

In addition to proficiency in inbound process operations, other skills that are often expected or helpful in this field include: - Excellent communication skills - Problem-solving abilities - Customer relationship management - Multitasking skills - Knowledge of CRM software

Interview Questions

Here are 25 interview questions for inbound process roles:

  • How do you handle a difficult customer? (basic)
  • Can you describe a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize multiple tasks when handling customer inquiries? (medium)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • Can you explain a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you handle high call volumes during peak hours? (medium)
  • What metrics do you think are important to track in a customer service role? (medium)
  • How do you handle confidential customer information? (basic)
  • Have you ever dealt with a language barrier when assisting a customer? How did you handle it? (medium)
  • Describe a time when you had to collaborate with a team member to resolve a customer issue. (medium)
  • How do you handle repetitive inquiries from customers? (basic)
  • Can you give an example of a time when you had to learn about a new product/service quickly to assist a customer? (medium)
  • How do you ensure accuracy when documenting customer interactions? (basic)
  • Describe a situation where you had to meet a tight deadline while assisting a customer. (medium)
  • How do you handle irate customers who are dissatisfied with your company's services? (medium)
  • What do you think is the most challenging aspect of working in customer service? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Describe a time when you had to handle multiple customer inquiries simultaneously. (medium)
  • How do you handle technical issues when assisting customers with product/service troubleshooting? (medium)
  • Can you give an example of a time when you had to follow up with a customer to ensure their issue was resolved satisfactorily? (medium)
  • How do you prioritize empathy and efficiency when dealing with customer inquiries? (medium)
  • What do you think sets apart exceptional customer service from average customer service? (basic)
  • Describe a situation where you had to adapt your communication style to meet a customer's needs. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)

Closing Remark

As you prepare for interviews for inbound process roles, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in this field and build a successful career in the inbound process industry in India. Good luck!

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