Inbound International BPO Specialist

About Client: Client is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Client is our people, and our culture has an emphasis on fostering intrapreneurship — a system that encourages Client team members to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Client, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. About the Role: We are hiring in our Client Services department for the Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Client Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them. Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications. What You Will Be Doing: Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients to boost their meeting attendance via Client’s marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in Client’s event management software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help the client meet their goals Document all communication with the client in Client’s CRM software What You Will Need for This Position: Excellent communication skills (verbal and written) Graduate/Undergraduate (drop-out) with 1–5 years of work experience Strong analytical and logical skills Experience in US customer service is a must Strong business acumen, ethics, and high integrity High comfort level in using online software products Must be articulate, organized, detail-oriented, and have the ability to multi-task Quick learner, with a positive attitude and ability to work well within a team Job Types: Full-time, Permanent Pay: ₹12,009.20 - ₹72,000.00 per month Benefits: Health insurance Internet reimbursement Life insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift US shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Expected salary Notice Period Experience: International voice process: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person