Posted:1 day ago|
Platform:
On-site
Full Time
Process 1: Inbound Voice Process (Customer Support)
Job RoleHandle inbound calls from customersProvide information, resolve queries, and ensure customer satisfactionMaintain quality standards and follow call protocols Eligibility & Salary Structure1 HSC with 6 Months Calling ExperienceCTC: 21,0002 Graduate FresherCTC: 18,0003 Graduate with 6 Months BPO ExperienceQuality Requirement: Veti 5CTC: 25,000 Shift DetailsRotational Day Shifts (for both boys & girls)Weekly Off: Any 1 rotational week off Skills RequiredExcellent communication skillsBasic customer handling skillsAbility to work in rotational shifts Process 2: Inbound + Upselling Process Job RoleHandle inbound customer callsResolve customer queriesUpsell relevant products/services during callsMeet quality and upselling targets EligibilityGraduate with minimum 6 months BPO experience (mandatory) Salary DetailsCTC: 32,000In-hand Salary: 26,000 approx Shift & Working DetailsShift Window: 6:30 AM 8:30 PMWorking Hours: Any 9-hour shift within the windowWorking Days: 5 days workingWeekly Off: 2 rotational week offs Job LocationMalad (Mumbai)
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