Inbound Customer Service Representative

Job Description

Interview Pass Greetings from Naukri.com!! Axis Bank Ltd || Inbound Customer Service process|| Thursday 27th March (Please mention Naukri.com_EHIRE on top of your resume) Please find the below position details: Experience Range: 2+ years; For PG candidates we can consider 1+ year Shift Details: Night Shift; General shift for female employees. Notice Period: Immediate Work Location: Work from Office - Vileparle East Mumbai General Description: About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies: For successful execution of the job, a candidate should possess the following: Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude. Knowledge about the Banking industry will be an added advantage. Please carry the below-mentioned Documents (Mandatory): Updated Resume (Mention Naukri.com_EHIRE at the top) Any Government Id Proof (Copy). *Please share your confirmation on mail if you can attend F2F Interview* NOTE: Do not attend the interview if you have already attended in the last 3 months. Disclaimer: Please ignore if not interested or not relevant to your profile. Best Regards, Naukri.com (Division Of Infoedge India Ltd.)