Urgent Hiring Alight Solution fir international Process Gurgaon

Job Description

Responsibilities Handle inbound/outbound customer calls regarding product/service inquiries and issues Provide accurate information and assistance to customers Resolve customer complaints and escalations in a professional manner Maintain customer records and update information in the system Identify and escalate priority issues to the appropriate team Achieve individual and team targets for customer satisfaction and productivity Follow company policies and procedures Adhere to quality standards and call center metrics