Inbound Customer Service Representative

As an Inbound Customer Service Representative at EXL, located in Delhi, India, you will be responsible for providing customer support and ensuring customer satisfaction while enhancing the overall customer experience on a daily basis. Your role will involve utilizing your Customer Service, Customer Satisfaction, and Customer Experience skills to effectively communicate with customers, resolve issues, and maintain a positive interaction. Your problem-solving abilities, patience, and excellent communication and interpersonal skills will be essential in addressing customer queries and concerns in a fast-paced environment. Experience in a similar role would be advantageous, but not mandatory. The position requires you to work full-time on-site in a 24*7 environment with 5 days working and split offs. Join our team at EXL and contribute to our commitment to delivering exceptional service and solutions tailored to meet the unique needs of businesses through digital transformation and data-driven decision-making.,