Inbound Customer Service Advisor

Job Title-Inbound Telecaller / Customer Care Executive

Location-Coimbatore, Tamil Nadu

Languages required-HINDI AND ENGLISH

Experience-0‑2 years (Freshers welcome)

Job Type-Full‑Time, Office based (Coimbatore)

Job Summary

We are seeking a friendly and patient Inbound Telecaller to handle incoming customer calls. The role focuses on assisting customers with inquiries, resolving issues, and ensuring a satisfying experience. No sales or target expectations — just a genuine desire to help callers and maintain high quality service.

Key Responsibilities

• Answer incoming calls from customers in a polite, courteous, and professional manner.
• Listen to customer queries, complaints, or requests, clarify details, and provide accurate information.
• Resolve simple issues over the phone, or escalate to relevant team/department when needed.
• Document each call properly: log call details, actions taken, any follow‑ups required.
• Follow company protocols, guidelines, and standard operating procedures (SOPs) for handling calls.
• Maintain composure, empathy, patience, especially when dealing with upset or frustrated customers.
• Stay updated about company services / products / policies in order to give accurate information.
• Collaborate with other teams (technical support / operations / management) to ensure customer issues are addressed.
• Ensure customer satisfaction by ensuring calls are handled efficiently and helpfully.

Required Qualifications & Skills

• Minimum qualification: 12th pass; Graduate in any discipline is a plus.
• Good spoken communication skills in English and Hindi; clarity of speech is essential.
• Good listening skills; ability to understand and clarify customer issues.
• Pleasant phone manners: friendly, patient, calm.
• Basic computer skills: ability to use a computer, type / enter data in a system or CRM.
• Ability to follow instructions, company procedures, and maintain quality in work.
• Reliability, punctuality, ability to be consistent in attendance and performance.

Preferred / Nice‑to‑Have

• Prior experience in customer support / call centre / inbound call handling (even internships or short‑term) is a plus.
• Multilingual ability of Hindi+ English could be helpful.
• Familiarity with customer service tools / CRM software.

Work Hours & Environment

• Office location in Coimbatore.
• Training will be provided.

Compensation & Benefits

• Salary: [Insert range, e.g. ₹14,000 – ₹18,000 / month depending on experience]
• Statutory benefits (Provident Fund, etc.) as per law.
• Other benefits [e.g. medical, leave, etc.] as per company policy.
• A supportive work environment focussed on learning and growth.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What are the languages that you can speak?

Work Location: In person