Not Applicable
Specialism
Microsoft
Management Level
Senior Associate
& Sum y
At PwC, our people in software and product in ation focus on developing cuttingedge software solutions and driving product in ation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver in ative software products and solutions.
In technology delivery at PwC, you will focus on implementing and delivering in ative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the endtoend delivery process and collaborate with crossfunctional teams to drive successful technology implementations.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives in ation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, ital status, sexual orientation, pregcy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Major Responsibilities
Product and user support (80%)
Acquire deep knowledge of the supported products, including their integrations with each other and
with other firm and network systems
Analyze and resolve issues raised by users through ServiceNow tickets and other channels, adhering
to
established response standards for timeliness and quality
Vali data supplied by users and upload to systems using established processes
Coordinate support activities with specialists on other teams
Identify and report support trends to team managers
Project support (20%)
With guidance, support the testing and documentation of product features with ETA and other teams
Work Experience
Relevant customer/client service experience in a technologyfocused role, preferably in a
professional
services organization supporting enterpriselevel systems
Experience with IT service management tools such as ServiceNow desirable
Understanding of document management and workflow systems, such as Sharepoint Online (SPO)
desirable
Ability to identify patterns or trends in issues and escalate for analysis
Proficiency in Google Suite or MS Office Suite
Experience with data visualization tools such as A
Mandatory Skill Sets Alteryx/Power BI
Preferred Skill Sets Alteryx/Power BI
Years of Experience required 36
Education Qualification Btech/MBA/MCA
Education
Degrees/Field of Study required Master of Business Administration, Bachelor of Technology
Degrees/Field of Study preferred
Required Skills
Alteryx
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Communication, Creativity, Deliverable Planning, Delivery Management, Developing User Stories, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Learning Agility, ket Research, Optimism, Process Improvement {+ 22 more}
Job Posting End
