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PwC Service Delivery Center
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IN-Senior Manager|| Service Manager|| IN_IT_ Services CO

IN-Senior Manager|| Service Manager|| IN_IT_ Services CO

PwC Service Delivery Center

12 - 17 years

40 - 45 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

it services green belt data analysis performance management contract management analytical troubleshooting service quality product support six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology;
Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership;

Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area;
Aligning with product support including knowledge sharing and maturation of product support model
Possessing experience with business change and community champion programs involving the ServiceNow platform;

Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions;
Supporting stakeholders and customers through product releases and platform upgrades;
Performing data analysis to build actions plans toward IT Service Management adoption aligned to PwC Technology strategy;
Maintaining and improving stakeholder communication channels (Sharepoint, distribution groups, etc);
Coordinating and collaborating with a diverse global team to achieve outcomes;
Coordinating or supporting product updates and changes to the platform;
Supporting the creation and maintenance of product roadmaps;
Communicating and presenting business and technical information cogently to a wide variety of audiences;
Operating with independent authority and good judgment to resolve technical issues that pertain to the business applications under their area of responsibility;
Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; and,
Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate.

Mandatory skill sets

Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology;

Preferred skill sets

ITIL Foundations v4 or higher certification
Agile & Scrum
Six Sigma yellow/green belt
Data Analytics

Azure DevOps

Years of experience required

12+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Master Degree, Bachelor Degree

Degrees/Field of Study preferred

Required Skills

ITSM

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