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PwC Service Delivery Center
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IN-Senior Associate|| Application Support - Power Automate & UI path

IN-Senior Associate|| Application Support - Power Automate & UI path

PwC Service Delivery Center

6 - 11 years

9 - 13 Lacs

Gurugram

Posted:-1 days ago| Platform:

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Skills Required

IT services Ticketing Application support Automation Coding Contract management Analytical microsoft Service quality Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Senior Associate

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

& Summary

A career within Information Technology focusing on Power Automate and UiPath involves managing and resolving complex issues related to automated processes. The role involves designing, developing, and maintaining efficient RPA solutions while collaborating with stakeholders and ensuring adherence to best practices.

Configure and maintain sophisticated Power Automate flows and UiPath bots to integrate with diverse systems.
Ensure seamless integration and interoperability between automated solutions and existing IT infrastructure.
Troubleshoot and resolve technical issues related to automation workflows and integrations.
Design and develop new automation solutions or enhance existing ones.
Monitor the performance of automated processes and identify areas for improvement.
Create and maintain technical documentation for RPA solutions.
Collaborate with business users, developers, and IT teams to understand requirements and ensure smooth operation.
Provide training and support to endusers on utilizing RPA solutions and troubleshooting basic issues.
Ensure quality by supporting coding and architectural standards and thorough unit testing

Mandatory skill sets

Strong technical skills in UiPath and Power Automate.
Deep understanding of both platforms, including their respective features, components, and development environments.
Understanding of cloud services and platformasaservice (PaaS) offerings.
Familiarity with ticketing systems and support tools

Preferred skill sets

Relevant Certification from UiPath and Microsoft on Power Automate

Years of experience required

6+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Bachelor Degree, Master Degree

Degrees/Field of Study preferred

Required Skills

Platform as a Service (PaaS)

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more}

Travel Requirements

Government Clearance Required?

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IN-Senior Associate|| Application Support - Power Automate & UI path