Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS Internal Firm Services Other
& Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations
& Summary
Senior Support Database Administrator (DBA), responsible for managing and maintaining an organization's database systems, ensuring their performance, security, and availability.
This role involves working closely with IT teams and stakeholders to design and implement database solutions that align with business needs
Top of Form
- Design, implement, and maintain complex database systems, ensuring their reliability and performance.
- Monitor database performance and troubleshoot issues to minimize downtime and optimize efficiency.
- Develop and implement database backup, recovery, and security protocols to protect data integrity.
- Collaborate with development teams to design database architecture and integrate new applications.
- Conduct regular database audits to ensure compliance with industry standards and regulations.
- Plan and execute database upgrades and migrations with minimal impact on business operations.
- Provide expert guidance and mentorship to junior database administrators and IT staff.
- Create and maintain documentation related to database configurations, processes, and policies
- Collaborate with development and DevOps teams to support application data needs
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Mandatory skill sets
- Proficiency in database management systems such as SQL Server, MySQL, AWS RDBMS , PostgreSQL, or others
- Strong understanding of database architecture , design, and performance tuning.
- Expertise in database security practices and data protection regulations.
- Experience with database backup and recovery strategies .
- Knowledge of scripting languages (e.g., Python, Shell) for automation tasks.
- Ability to analyze and solve complex technical problems.
- Excellent communication and collaboration skills.
- Experienced in Cloud database services (e.g., AWS RDS, Azure SQL Database)
- Ensure databases are secure from unauthorized access and vulnerabilities
- Implement security measures to protect database integrity and confidentiality, including encryption, auditing , and access controls
- Maintain comprehensive documentation of database configurations, processes, and policies
- Ensure databases comply with organizational policies and industry regulations.
- Document database configurations, processes, and procedures for reference and training purposes.
Preferred skill sets
- Curiosity A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.
- Collaboration A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect.
- Challenge Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.
- Value Driven Demonstrates a strong commitment to ethical principles and organizational values, ensuring that all actions and decisions align with the company's mission and integrity standards.
- Excellent attention to detail.
- Adaptability in dynamic environment.
Years of experience required
Total 7 + Years (24 years of relevant experience)
Education qualification
Bachelor s degree
Education
Degrees/Field of Study required Bachelor Degree
Degrees/Field of Study preferred
Required Skills
Structured Query Language (SQL)
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management {+ 29 more}
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