Job
Description
Not Applicable Specialism SAP Management Level Director & Summary As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. & Summary As a Director in Strategic Engagements Delivery Excellence, you will be a key driver in ensuring exceptional client satisfaction and the successful delivery of the firm s highvalue advisory projects. Working closely in direct support of the Strategic Engagements Delivery Excellence Leader, you will be instrumental in fostering strong client relationships, driving the adoption of governance frameworks, implementing standard protocols, and ensuring rigorous monitoring of multicompetency engagements. A significant aspect of your role will involve direct client engagement, collaboration with project teams, and active participation in client steering committee meetings. Your focus will be on enhancing client engagement and risk mitigation, contributing directly to outstanding client outcomes and firm profitability under the guidance and strategic direction of the Leader. Responsibiliti e s Client Relationship Management Proactively collaborate with project teams to understand client needs, expectations, and potential concerns. Serve as a key point of contact for clients on executionrelated matters, fostering clear and consistent communication. Build and maintain strong, trustbased relationships with client stakeholders at various levels. Work closely with the Strategic Engagements Delivery Excellence Leader to develop and execute client engagement strategies. Steering Committee Participation Regularly attend client steering committee meetings, representing the firm and ensuring alignment between project activities and client objectives . Contribute actively to steering committee discussions, providing insights on project progress, risks, and proposed solutions. Follow up on action items from steering committee meetings, ensuring timely execution and communication back to the client. Governance & Standards Implementation Support the implementation and adoption of established governance frameworks and standard protocols across strategic engagements Collaborate with project teams to ensure adherence to guidelines for project management, risk management, and quality assurance, reporting progress and challenges to the Leader and relevant client stakeholders. Contribute to the ongoing refinement and documentation of protocols based on lessons learned and evolving best practices, providing insights and recommendations to the Leader. Execution Monitoring & Reporting Assist the Leader in the monthly monitoring of strategic engagements, tracking progress against key metrics (scope, schedule, budget). Utilize project management tools to support data analysis and identify potential deviations or risks, escalating critical items to the Leader and proactively communicating with the client as appropriate . Contribute to the preparation of regular reports and insights for senior leadership and client consumption. Proactively flag potential issues related to project limits, billing, and WIP, collaborating on mitigation plans with the Leader and relevant teams, and communicating these plans to the client. Risk Management & Issue Resolution Support the identification and assessment of risks within strategic engagements, in collaboration with the Leader and project teams, with a focus on potential client impact. Work with project managers to implement defined mitigation strategies, keeping the Leader and the client informed of progress. Assist in the definition and application of criteria for identifying and escalating project crises, following the Leaders guidance and ensuring proactive communication with the client. Performance Metrics & Improvement Support the tracking and analysis of key performance metrics related to project execution, quality, and client satisfaction, providing data and insights to the Leader and project teams. Assist in the implementation of feedback loops and the analysis of client feedback, contributing to reports for the Leader and identifying areas for improvement in client engagement. Contribute to continuous improvement initiatives by identifying opportunities for process enhancements that directly impact client experience. Support the development of new tools, assets, and accelerators based on project experiences and client feedback. Explore and support the adoption of technologies like GenAI for program delivery enhancements that can improve efficiency and client value. Collaboration Work effectively with the delivery organization to support resource planning for engagements ensuring client needs are met. Collaborate with alliance partners as needed during project delivery and ensuring alignment with client expectations. Grievance Escalation Support the implementation and communication of the client grievance escalation matrix, ensuring clarity for the client. Assist in the monitoring and tracking of grievances to ensure timely resolution and client satisfaction , keeping the Leader informed and working towards positive client outcomes. Mandatory skill sets P roject management and Client Management Preferred skill sets Project Management, Client Management Years of experience required 1315 years Education qualification Post Graduation Education Degrees/Field of Study required Master of Engineering, Master of Business Administration, Bachelor of Engineering, Bachelor of Technology Degrees/Field of Study preferred Required Skills Project Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovation, Innovative Design {+ 30 more} Travel Requirements Government Clearance Required?
