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Springer Healthcare
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Implementation Specialist, Systems Optimisation

Implementation Specialist, Systems Optimisation

Springer Healthcare

3 - 7 years

10 - 14 Lacs

Pune

Posted:5 days ago| Platform:

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Skills Required

BPO Analytical skills Data analysis Automation Publishing Business analysis Project management Advocate Continuous improvement Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title Implementation Specialist, Systems Optimisation

Location Pune, India

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities enabling them to improve outcomes, make progress, and benefit the generations that follow.

About Us

Springer Nature s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Natures journals portfolio. GPO also manages the various peer-review systems used by authors, editors and reviewers as part of submit -to-accept processes.

Our article-level activities are largely supported by 300+ BPO staff across multiple locations. Our journal-level activities are largely supported by ~40 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas technology, transformation and quality.

Purpose of the role

The Implementation Specialist, Systems Optimisation will manage their own portfolio of journals and partner with Publishing teams to run their journals in a Production-ready way, while facilitating submit-to-accept workflows and compliance with policies.

In collaboration with the Manager, Systems Optimisation (as well as the rest of the Systems Optimisation team and the wider GPO team ) , the Implementation Specialist, Systems Optimisation will also advocate for and communicate on the development of all systems GPO uses/manages/supports, in line with the needs and priorities of various stakeholders (incl. GPO ) and the business

Responsibilities

Journal care

Gather system requirements from publishers, editors and service providers .

Set up , maintain and administrate peer review systems.

C onduct presentations and training sessions for internal and external stakeholders.

Ensure quality of article-level activities and act as an escalation point for individual journals .

Develop and m aintain relationships with stakeholders ( Publishing, Editorial , Production, Technology & Operations staff, as well as external editors, reviewers , authors and service providers ).

Maintain journal-specific records and documentation .

Systems Optimisation

A dvocate for and advise on (as needed) the development of all systems GPO uses/manages/supports to increase automation and improve processes.

T rack the development of systems in line with business needs and priorities .

Communicate with stakeholders on the development plans and progress against roadmaps.

Collaborate closely with GPO s Technical Support and the Automation & Analysis teams to support (respectively) the eradication of recurring technical issues , as well as the development of system-supported solutions for tasks which require regular automation.

Other responsibilities

Be an advocate for continuous improvement , quality and efficiency . Foster a culture of openness, transparency and collaboration within the team and with our stakeholders .

Experience, skills and qualifications

Experience

Essential

Contributing to (sometimes interconnected) business projects.

W orking with a wide range of global stakeholders.

Desirable

Previous experience in a publishing and/or support role.

Business analysis and data analysis.

Skills and Knowledge

A t echnically minded approach to solutions .

Ability to translat e the needs of the business into new projects.

Understanding of publishing workflows.

Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.

Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.

Excellent numeracy skills with proven attention to detail.

Excel and PowerPoint proficiency .

Good problem solving/logic/analytical skills .

Proactive and able to lead projects alone as well as part of a large group.

Qualifications

Degree or equivalent work experience .

Formal project management qualification such as PRINCE2 desirable .

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Implementation Specialist, Systems Optimisation