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Implementation Specialist, Quality Assurance

Implementation Specialist, Quality Assurance

Springer Healthcare

4 - 7 years

6 - 9 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

bpo analytical skills data analysis automation publishing manager quality assurance business analysis project management workflow continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

The Implementation Specialist, Quality Assurance will manage their own portfolio of journals and collaborate with Publishing teams to ensure their journals are managed in a Production-ready way, supporting submit-to-accept workflows and compliance with policies.

Working closely with the Manager, Quality Assurance and the wider GPO Quality Assurance team, the Implementation Specialist will contribute to our quality assurance programme, proactively and reactively addressing quality issues to ensure best-in-class standards across GPO.

Role Responsibilities

Journal Care

Gather system requirements from publishers, editors, and service providers.
Set up, maintain, and administer peer review systems.
Conduct presentations and training sessions for internal and external stakeholders.
Ensure quality of article-level activities and act as an escalation point for individual journals.
Build and maintain strong relationships with Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors, and service providers.
Maintain journal-specific records and documentation.

Quality Assurance

Collaborate with GPO s Automation & Analysis team to gather reliable, quality-related insights.
Proactively monitor quality across journals and investigate issues raised by monitoring processes or stakeholder feedback.
Work closely with GPO service providers, other Implementation Specialists, and the Workflow Solutions and Training Programmes teams to resolve root causes of quality issues.

Other Responsibilities

Act as an advocate for continuous improvement, quality, and efficiency.
Foster a culture of openness, transparency, and collaboration across teams and stakeholders.

Experience, Skills, and Qualification

Experience

Essential

Contributing to (sometimes interconnected) business projects.
Working with a wide range of global stakeholders.

Desirable

Previous experience in a publishing and/or support role.
Business analysis and data analysis.

Skills and Knowledge

Understanding of publishing workflows.
Excellent organisational skills to manage multiple concurrent projects and priorities.
Strong written and verbal communication skills; ability to interact with stakeholders globally.
High numeracy skills with great attention to detail.
Proficiency in Excel and PowerPoint.
Strong problem-solving, logical, and analytical skills.
Proactive mindset; able to lead projects independently and collaboratively.

Qualifications

Degree or equivalent work experience.
Formal project management qualification, such as PRINCE2, is desirable.

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Implementation Specialist, Quality Assurance