Implementation Specialist, Quality Assurance

As an Implementation Specialist, Quality Assurance at Springer Nature, you will play a crucial role in managing a portfolio of journals and collaborating with Publishing teams to ensure that journals are handled in a Production-ready manner, supporting submit-to-accept workflows and compliance with policies. Working closely with the Manager, Quality Assurance and the wider GPO Quality Assurance team, you will contribute to the quality assurance program by proactively and reactively addressing quality issues to maintain best-in-class standards across GPO. Your responsibilities will include gathering system requirements from publishers, editors, and service providers, setting up, maintaining, and administering peer review systems, conducting presentations and training sessions for internal and external stakeholders, ensuring the quality of article-level activities, and acting as an escalation point for individual journals. Additionally, you will build and maintain strong relationships with various stakeholders, including Publishing, Editorial, Production, Technology & Operations staff, external editors, reviewers, authors, and service providers, while also maintaining journal-specific records and documentation. In terms of quality assurance, you will collaborate with GPO's Automation & Analysis team to gather reliable, quality-related insights, proactively monitor quality across journals, and investigate issues raised by monitoring processes or stakeholder feedback. You will also work closely with GPO service providers, other Implementation Specialists, and the Workflow Solutions and Training Programmes teams to address the root causes of quality issues. Furthermore, you will act as an advocate for continuous improvement, quality, and efficiency, fostering a culture of openness, transparency, and collaboration across teams and stakeholders. To be successful in this role, you should have experience contributing to business projects and working with a diverse range of global stakeholders. Previous experience in a publishing and/or support role, as well as business analysis and data analysis skills, are desirable. You should possess an understanding of publishing workflows, excellent organizational skills to manage multiple projects and priorities simultaneously, strong written and verbal communication skills, high numeracy skills with great attention to detail, proficiency in Excel and PowerPoint, strong problem-solving, logical, and analytical skills, and a proactive mindset to lead projects independently and collaboratively. A degree or equivalent work experience is essential, and a formal project management qualification such as PRINCE2 is desirable. At Springer Nature, we are committed to building an inclusive culture that values the diversity of our teams. We strive to attract, nurture, and develop the best talent while empowering our colleagues and welcoming their unique perspectives. If you have any access needs related to disability, neurodivergence, or a chronic condition, please contact us so we can provide the necessary accommodations. Springer Nature was honored with the Diversity Team of the Year award at the 2022 British Diversity Awards. To learn more about our diversity, equity, and inclusion efforts, visit our DEI page. If you are interested in joining our team and exploring career opportunities at Springer Nature, please visit our careers page at careers.springernature.com.,