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***Implementation Consultant (Telephony & Networking) - Contract Opportunity- 100% remote - India*** Our international IT Consulting client is looking for Implementation Consultant (Telephony & Networking) as below. Job Title: Implementation Consultant (Telephony & Networking) Contract: 12 Months + extension Engagement: Full-time Location: Remote (very rare travel) Work Time zones: APJ, EMEA or AMER Languages: English (Fluent) Start date: by July 2025 Key Responsibilities: Own and manage customer implementation, ensuring successful CCaaS deployment. Perform end-to-end Network and IP Telephony assessments , identifying bottlenecks and areas for improvement. Analyze Signaling and Media streams, execute Network diagnostics to troubleshoot Voice quality issues. Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity. Act as the primary technical contact for customers during UAT and post-Go-Live . Develop best practice guidelines for customers on network configurations and VoIP optimizations. Assist with customer training on voice quality monitoring tools and configurations. Requirements: 5+ years of experience in VoIP, Telecom, and Networking domains. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP) , Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS ( latency, jitter, packet loss mitigation) and CCaaS platforms (e.g., Genesys, Five9, Amazon Connect). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC. Hands-on experience with Network topologies, VPNs, IPSec, Firewalls, and NAT traversal for VoIP. Ability to collaborate with CPaaS vendors, Carrier partners, and Engineering teams . Strong troubleshooting skills, with experience using network monitoring and debugging tools . Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders . Let's connect for more details, please apply on the job post or send me your most updated CV on jdabaas@redglobal.com Show more Show less
