Implementation Consultant II

Essential:

• Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions.
• Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline.
• Solid understanding of Food & Beverage operational procedures.
• Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred.
• Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies.
• Proficiency with hardware components including workstations, printers, and peripheral devices.
  

Professional Skills:

• Advanced analytical and problem-solving capabilities.
• Proven project management expertise with the ability to manage timelines and deliverables.
• Strong presentation, facilitation, and client engagement skills.
• Excellent written and verbal communication skills.
• Proficiency in English is required; additional languages are an asset.
  

Abilities:

• Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels.
• Proven success working both independently and collaboratively within local and global teams.
• Innovative mindset with the ability to apply knowledge creatively and think strategically.
• Self-motivated with strong initiative, resilience, and a results-driven approach.
• Ability to perform effectively under pressure and in dynamic environments.
• Flexibility with schedules, colleagues, and clients across varying time zones and shifts.
  

Special Requirements

• Willingness to work overtime, weekends, and public holidays as required.
• Availability to work in rotating shifts.
• Career Level – IC2
  

Responsibilities

DUTIES & RESPONSIBILITIES:

• Install, configure, and optimize Oracle Hospitality Food & Beverage product suites.
• Deliver application training with demonstrated expertise in modern Food & Beverage management practices.
• Provide technical support for hardware including workstations, printers, and peripheral devices.
• Share in-depth knowledge of restaurant operations and best practices.
• Comply with Oracle’s latest training, implementation, and quality assurance standards.
• Collaborate with My Oracle Support and global support teams to escalate and resolve client issues.
• Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations.
• Actively participate in continuous learning, including online education and product certification programs.
• Contribute to quality assurance testing for new product versions and releases as required.
• Prepare and submit timely project updates, reports, and documentation using standard communication tools.
  

Qualifications

About Us