Implementation Analyst

We are looking for a highly motivated Software Implementation Analyst to join our team in deploying Capillary's cutting-edge loyalty platform tailored for the healthcare sector. This role is perfect for individuals who excel at the intersection of technology, client engagement, and operational excellence. Collaborating with internal teams and external clients, you will be instrumental in translating complex business requirements into scalable, high-impact solutions. As a key member of the implementation team, your responsibilities will include end-to-end configuration, testing, and support to ensure seamless client onboarding and product adoption. You will work closely with clients and internal stakeholders to gather, validate, and document detailed business and technical requirements. Furthermore, you will configure and customize Capillary's loyalty solutions using internal tools, APIs, and frameworks to meet client-specific needs. Your role will also involve performing functional, regression, and user acceptance testing to guarantee high-quality, stable, and compliant implementations. You will provide proactive and reactive support during and after implementation, promptly resolving configuration-related issues. Additionally, you will collaborate cross-functionally with Engineering, QA, and Product teams to ensure alignment on timelines and deliverables. Maintaining clear, structured documentation covering configurations, decisions, workflows, and deployment checklists will be crucial. You will support data ingestion, transformation, and migration processes with a focus on accuracy, integrity, and security. Moreover, you will contribute to playbooks, process refinements, and reusable assets that enhance implementation speed and consistency. After deployment, you will gather client feedback and suggest product or configuration improvements where applicable. The ideal candidate will have a solid understanding of software implementation, integration, and RESTful APIs. Proficiency in Excel and familiarity with data visualization tools like Power BI or Looker is desirable. An awareness of databases, data structures, and data transformation principles is also essential. Knowledge of AI/ML concepts is a bonus, particularly for teams exploring automation and analytics at scale. To excel in this role, you should possess excellent analytical thinking, problem-solving, and project coordination abilities. Strong verbal and written communication skills are a must, enabling you to interface confidently with clients. The ability to work effectively in cross-functional and dynamic environments, coupled with high attention to detail and the capacity to handle multiple projects concurrently, will be key to success. The ideal candidate will have 3-6 years of experience in software configuration, implementation, or business analysis roles. Prior client-facing experience in a SaaS or product company is highly preferred. A Bachelor's degree in Engineering, Computer Science, Information Systems, or a related discipline is required.,