Implementation Analyst

Implementation Analyst- Role Overview

• The Implementations function has the responsibility for delivering customer focused solutions from requirements definition, through build and integration, testing, go live, and hand over to support functions
• The Implementations Executive owns and delivers a portfolio of smaller client work items, and assists Implementation Managers on larger client projects and programmes; configuring APEX platform, collaborating closely with internal teams, and liaising externally with clients and third parties
  

Skills & Experience Needed

• Must have 3-6 years experience in a technical or client-facing role within the financial services, payments, or cards industries.
• Structured and well organised.
• Keen attention to detail.
• Strong problem-solving skills and a passion for technology.
• Strong communication skills (written and verbal) across different levels, both internally (with peers, management, and board) and externally (clients and other third parties).
• Proactive with a positive can do attitude.
• Collaborative, works well with others as well as on their own.
• Takes responsibility to develop their knowledge and skills.
• Written and verbal fluency in English.
  

Desirable

• Understanding of APIs (REST and SOAP)
• Experience in using Jira, Salesforce, slack, and MS Office beneficial
• Exposure to project management / project planning to would desirable
• Written and verbal skills in other languages desirable
• Our preference will be the one's who have exposure to Cards and implementations Projects/Change requests.
  

Technical Responsibilities Of The Role

• Customer / client centricity
• Managing and delivering a range of smaller client work items, including Change Requests and Mini Projects
• Supporting Implementation Managers (alongside their clients and associated third parties) in the delivery of larger client projects
• Scheduling regular progress calls with clients and third parties
• Ensuring all documentation produced is of a high quality, is clear, concise, and understood by colleagues, clients, and third parties
• Managing client expectations around the delivery of work items throughout all stages of delivery
• Data & reporting
• Capturing detailed client requirements in Product Setup Forms (PSFs) and ensuring they are documented, reviewed, and approved
• Ensuring internal reporting systems are kept up to date for all owned work items
• Innovation & design
• Contributing to and delivering own internal continual improvement initiatives
• Product knowledge
• Configuring the Apex platform in both Test and Production environments
• Quality & controls
• Performing final pavement testing to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues
• Maintaining internal documentation, keeping it up to date, and peer reviewing other's work
  

Leadership Responsibilities

• Developing skills
• Learning on the job to build knowledge of industry, business, product, and system capabilities
• Fostering teamwork
• Liaising with product and technical teams, raising Jira tickets as necessary
• Communicating with impact
• Providing regular updates to stakeholders, and participating in internal review meetings
• Delivering results
• Identifying and managing risks and issues, and delivering owned tasks and actions in a timely manner