Immediate Openings For International Voice Process

1 - 4 years

2 - 4 Lacs

Posted:3 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About IntouchCX:

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.

Roles and Responsibilities:

  • Handle inbound customer calls related to cancellations, billing inquiries, and technical issues.
  • Deliver a positive customer experience by actively listening and offering tailored solutions or offers to retain customers.
  • Accurately document all customer interactions and case details using internal cloud-based systems.
  • Consistently meet or exceed key performance metrics including:
    • Average Handle Time (AHT)
    • Customer Satisfaction Score (CSAT)
    • Save/Retention Rate
    • First Call Resolution (FCR) and other quality standards.

Salary : 2.5 to 4.5 LPA

Requirements

  • Excellent English communication skills both verbal and written.
  • Minimum 6 months of experience in customer service (international voice process preferred).
  • Strong problem-solving, active listening, and persuasive skills.
  • Comfortable using Android/iOS devices and working with digital tools and applications.
  • Willingness to work in rotational shifts from a work-from-office setup.

Contact:

Walk-in Address:

Google Maps Link: Planful, B16, Raheja Mindspace IT Park

https://g.co/kgs/b9ACmCm

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IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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