Ienergizer Pune is hiring Quality Analyst For Sales Process

Job Description

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze trends and submit recommendations to Management for the top identified defects Train new hires on all Quality metrics and guidelines Flexibility with Shifts Skills: Good knowledge of Sales Process Ability to handle Internal and External Customer Issues/rate Customer Strong Analytical bend of mind Should be able to question the status quo Patience level should be very high Ownership to resolve queries Number Friendly and Quick with basic Number based Calculations Excellent Understanding of Customer Satisfaction Must be able to Continuously Enhance Selling Skills of agents Excellent Presentation, Feedback Coaching skills. Technical knowledge of English communication intonation, syllable, punctuation etc. Receptiveness to change, and ability to drive changes Ability/readiness to work in sales driven environment Customer service attitude Excellent People management skills Self-driven / motivated Walkin Interview - Walkin at Ienergizer IT services Pvt Ltd, Weikfield IT citi Infopark, Sakore nagar, viman Nagar, Pune. vascon weikfield, Behind Hyatt Hotel, Upper ground floor. Walkin Between 7-April-25 to 14-April-25 Timings:- 10:30 AM to 4 PM Call Ajit HR @ 9975000264