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Ienergizer is hiring Process Trainer in GGN - 2 post

Ienergizer is hiring Process Trainer in GGN - 2 post

Ienergizer

2 - 7 years

2 - 5 Lacs

New Delhi Gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

Training Process Training Trainer Training Need Analysis Bpo Training Product Training Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings,

Great opportunity to be a part of Ienergizer as a process trainer .

Requirements :-

Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer.
Graduation is must.
BPO experience.
Customer Service experience.

Roles & Responsibilities :-

Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques.
Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers.
Crisis Management Training: Educating agents on managing critical situations calmly and effectively.
Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions.
Presentation Skills: Engaging and effective delivery of training materials.
Knowledge of Training Methods: Understanding of adult learning principles and various training techniques.
Patience and Empathy: Ability to support and guide learners at different levels.
Analytical Skills: Assessing training effectiveness and identifying areas for improvement.

For more information contact the below mentioned.

Vinay - 9910155221

pradeep.gaur3@ienergizer.com

Salary Upto 4 LPA

Warm Regards,

Talent Acquisition Team

Ienergizer

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