HVAC Service Contract Manager

As an HVAC Service Contract Manager at ModernControls, you will play a crucial role in overseeing the management and administration of HVAC service contracts for our company. Your main responsibilities will include developing, negotiating, and managing HVAC service contracts with clients, ensuring compliance with terms and conditions, and tracking contract renewals and terminations. You will act as the primary point of contact between clients and the service team, maintaining strong client relationships and maximizing business opportunities. Furthermore, you will be responsible for establishing and maintaining pricing for service contracts, monitoring budgets, controlling costs, and managing the service contract set up in the Spectrum ERP system. Your role will also involve coordinating with HVAC technicians for maintenance, repairs, and emergency services, ensuring timely and efficient completion of services to optimize customer satisfaction. Additionally, you will lead, manage, and train the HVAC service team, evaluate team performance, and implement improvements for enhanced service delivery. You will be required to maintain accurate service records, provide regular reports on service contract performance, and identify trends in service issues for preventive measures. It is essential to ensure that all work adheres to industry standards, regulations, and safety protocols, staying updated with new HVAC technologies and legal requirements. Collaborating with the sales team, you will identify new service opportunities, assist in creating proposals and presentations for prospective customers, and contribute to the growth of the business. The ideal candidate for this position should have a degree or certification in HVAC, business management, or a related field, along with at least 5 years of experience in HVAC service management, contract management, and customer relations. Strong leadership, communication, negotiation, and analytical skills are essential, along with proficiency in software systems and Microsoft Excel for data management and reporting. This role may involve some travel to client sites for larger contracts, but it is primarily office-based with periodic field visits. In return for your contributions, ModernControls offers competitive benefits including commission on executed contracts, health, dental, vision, and life insurance, health savings account with company contribution, paid time off, and a 401(k) retirement plan with match. If you are passionate about delivering exceptional HVAC services, building strong client relationships, and driving business growth, we invite you to join our team at ModernControls where service, technology, and craftsmanship define our success.,