Human Resources Operations Coordinator

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center

The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure.

The preference for this role is to be based out of Whitefield Office, Bangalore, India

What you will do

Job Roles and Responsibilities

• Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information.
• Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods.
• Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources.
• Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc.
• Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates.
• Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour.

What you will have

• The position manages the completion of its own work assignments and coordinates work with others.
• Support in the development of Standard Work documentation
• Advanced proficiency in MS Word, Excel and Power Point Presentation.
• Working experience in HR Shared Service is mandatory with minimum 2 years (mandatory)
• Should be willing to Work from Office
• Experience in developing standard work process documentation
• 5 Days work from office

Desired: Candidates must possess interest in learning one international language.

• Language capability: German or Spanish
• Experience in Power BI

Skills desired:

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.