Human Resources Operations Coordinator

Caterpillar Inc

2 - 7 years

8 - 12 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

business process improvement customer support hr german spanish customer service business process management continuous improvement operations customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information.
Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods.
Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources.
Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc.
Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates.
Must posses knowledge in Workday and Service Now tool.
Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour.

What you will have

The position manages the completion of its own work assignments and coordinates work with others.
Support in the development of Standard Work documentation
Advanced proficiency in MS Word, Excel and Power Point Presentation.
Working experience in HR Shared Service is mandatory with minimum 2 years (mandatory)
Should be willing to Work from Office
Experience in developing standard work process documentation
5 Days work from office

More Jobs at Caterpillar Inc

Accountant

Bengaluru

8 - 13 yrs

INR 15 - 20 Lacs

Associate Accountant

Bengaluru

5 - 7 yrs

INR 4 - 8 Lacs

Transportation Analyst

Bengaluru

5 - 10 yrs

INR 7 - 12 Lacs

Accountant

Bengaluru

3 - 8 yrs

INR 15 - 20 Lacs

Manager Information Technology

Bengaluru

12 - 15 yrs

INR 40 - 50 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.