Human Resources Operations Coordinator

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you become part of a global team that values not only the work done but also each other. As makers, problem solvers, and future builders, we strive to create stronger and more sustainable communities. Progress and innovation are not just talked about here; we make them a reality, collaborating with our customers where we work and live. Together, we are committed to building a better world for all to enjoy living in. Your impact shapes the world at Caterpillar Inc. Joining our global team means being part of a community that values both the work accomplished and the relationships built. We are creators, solvers of problems, and architects of the future, dedicated to fostering resilient and thriving communities. Our focus is not only on envisioning progress and innovation but also on bringing them to life alongside our customers. Through our collective efforts, we are actively contributing to the creation of a better world where everyone can relish living in. We are seeking a skilled Human Resources Operations Coordinator to join our team at Caterpillar Inc. This individual will play a pivotal role in championing our IND-India HR Service Center. The primary responsibility of the incumbent will be to provide customer support through various communication channels to Caterpillar employees, Managers, the HR community, In-Country teams, and Centres of Expertise concerning human resource-related matters. This initial Customer Services assignment will pave the way for a position offering more exposure to Human Resources. The ideal candidate for this role would be based out of the Whitefield Office in Bangalore, India. In this role, your key responsibilities will include: - Serving as the initial point of contact for customers, receiving incoming requests via multiple communication methods for human resource-related information. - Verifying the completeness of each request based on agreed Service Level Agreements (SLAs), tracking and documenting requests, and resolving them through various communication channels. - Utilizing knowledge, FAQs, scripts, tools, computer systems, and other resources to address customer requests. - Reviewing and researching requests, identifying complex or problematic ones, and directing relevant issues to the appropriate HR groups such as In-Country/BU HR. - Meeting established quality and volume goals (SLAs) by ensuring accurate and prompt responses, entering precise data into required systems, and maintaining high response rates. - Engaging in continuous improvement activities to identify areas for process simplification and efficiency, ensuring positive customer interactions by providing consistent and courteous information. To be successful in this role, you should possess the following qualifications: - Ability to manage the completion of assigned work and coordinate tasks with others. - Support in developing Standard Work documentation. - Advanced proficiency in MS Word, Excel, and PowerPoint. - Minimum of 2 years of working experience in HR Shared Services. - Willingness to work from the office. - Experience in developing standard work process documentation. - Fluency in German or Spanish is desired. - Experience in Power BI is a plus. Desired skills include: - Business Process Improvement: Understanding of best practices in business process improvement and the ability to identify, evaluate, and implement more efficient approaches to business activities. - Information Capture: Knowledge of methods to obtain relevant business information and the ability to document it in an organized and retrievable manner. - Service Excellence: Familiarity with customer service concepts and techniques to meet or exceed customer needs. - Accuracy and Attention to Detail: Ability to complete tasks with precision and attention to detail. - HR: Policies, Standards, and Procedures: Knowledge of HR function and the ability to uphold organizational standards and policies in human resources management. - Human Resources Operations: Understanding of HR policies, operational processes, and tasks to ensure smooth day-to-day operations. In return, you will receive: - Work-Life Harmony - Earned and medical leave - Relocation assistance - Holistic Development - Personal and professional growth through Caterpillar's employee resource groups globally - Career development opportunities with global prospects - Health and Wellness - Medical, life, and personal accident coverage - Employee mental wellness assistance program - Financial Wellness - Employee investment plan Please note that Caterpillar is an Equal Opportunity Employer and does not currently sponsor individuals for employment visa status. However, we offer many job opportunities outside of the U.S. on our employment website. Caterpillar values diversity and encourages all qualified individuals, including minorities, females, veterans, and individuals with disabilities, to apply. Posting Dates: July 11, 2025 - July 17, 2025 Caterpillar is dedicated to fostering an inclusive and diverse work environment where all individuals are respected and valued for their contributions. If you are not ready to apply, we invite you to join our Talent Community for future opportunities.,