Human Resources Officer

HR & Admin Officer Performance & Systems

You will play a vital role in professionalising our people processes and driving a performance-first culture across all branches.

Responsibilities

• Manage end-to-end recruitment: posting jobs, screening resumes, coordinating interviews, and onboarding new hires.
• Maintain and update employee records and HRMS in compliance with Qatar labor laws and internal audit requirements.
• Oversee attendance, leaves, and punctuality systems; escalate discipline or absence issues with supporting documentation.
• Track disciplinary concerns, propose corrective actions, and issue verbal/written warnings when necessary.
• Ensure full employee documentation (contracts, QID, visa, health card, insurance) is maintained both physically and digitally.
• Draft official HR communications: offer letters, memos, internal circulars, appraisal notices, and warnings.
• Create and implement department-wise SOPs, KPIs, and incentive plans.
• Conduct monthly performance appraisals and feedback sessions with department heads.
• Organize employee training, staff engagement activities, and inter-departmental collaboration efforts.
• Coordinate administrative tasks, including visa renewals, ID renewals, health check bookings, and insurance claim follow-up.
• Liaise with PRO, accounts, customer service, e-commerce, and operations departments to streamline HR & admin workflows.
• Support integration of HR systems with Odoo ERP, maintain clean and auditable data across tools.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 24 years of relevant HR/Admin experience (retail, FMCG, or service industry preferred).
• Knowledge of Qatar Labor Law, staff file compliance, and QID/visa documentation processes.
• Strong written and verbal communication skills in English.
• Meticulous and organized approach to documentation and reporting.
• Proficient in Google Drive, Excel (pivot tables), MS Word, and digital file systems.
• Tech-savvy; able to use or learn HR tools and ERP systems like Odoo.
• Familiar with tracking KPIs, preparing reports, and coordinating across multi-department teams.
• Confident, approachable, and emotionally intelligent with a people-first mindset.
• Self-motivated and capable of handling multiple HR tasks with minimal supervision.

Tools & Software Exposure Preferred

• MS Excel (for attendance/KPI dashboards)
• Google Sheets & Google Drive
• Odoo ERP (basic HR module usage)
• HR software
• PDF editing tools (for contracts, warnings, and letters)

Performance Metrics (KPIs)

• Time-to-hire for open roles
• Accuracy of attendance and leave tracking
• Staff documentation completion rate
• Time taken to resolve disciplinary issues
• Implementation rate of SOPs and KPIs per department
• Number of feedback/appraisal sessions held monthly
• Internal feedback scores from CEO and department heads
• Compliance with internal HR checklists and legal documentation

Ideal Candidate Traits

• Emotionally intelligent and good at handling people issues
• Tech-savvy and process-driven with a get-things-done attitude
• Vigilant in staff monitoring and deadline tracking
• Meticulous and disciplined in record-keeping and HR compliance
• Energetic, approachable, and collaborative with all departments