Human Resource Manager

Job Description

Job Title: Manager Human Resources About iTech India Founded in 2003, iTech India is a premier digital transformation company with headquarters in Chennai and a significant presence in Dallas, USA. With a 300+ strong team, we specialize in delivering innovative IT and ITES solutionsincluding custom software, web and mobile app development, and advanced AI/ML-driven productsfor clients across education, healthcare, e-commerce, and finance sectors. As we continue our rapid growth journey, we seek an HR leader who can power our ambitions and build an exceptional workplace culture. Our culture is built on the core values of BOAT: Belongingness, Ownership, Autonomy, and Team Spiritfostering a workplace where every individual feels valued, empowered, and united in purpose. Position Summary As the HR Manager at iTech India, you will be responsible for leading and managing the entire HR Operations function across multiple locations. We are looking for a dynamic, results-driven HR professional who is passionate about people, process excellence, building a future-ready organization, and driving iTech India's employer brand. The ideal candidate will be a strong communicator, effective leader, and a proactive driver of HR innovation, best practices, and employer branding in the IT/ITES space. Key Responsibilities Leadership & Team Management Lead, mentor, and inspire a geographically distributed team of HR professionals to deliver operational excellence. Foster a high-performance, collaborative, and positive work environment in alignment with iTechs core values and business goals. Demonstrate strong people management, coaching, and conflict resolution skills. Establish clear KRAs for the HR team and provide regular feedback, coaching, and structured upskilling opportunities to promote a culture of ownership and high performance. Talent Acquisition Oversight Oversee and provide strategic direction to the Talent Acquisition team to fulfill workforce requirements for both IT and ITES functions. Collaborate with department heads and delivery managers to forecast hiring needs and ensure the recruitment of high-quality talent in line with business goals. Guide and monitor hiring through multiple channelsincluding campus recruitment, employee referral programs, and job portalsto attract a diverse and capable talent pool. Ensure recruitment KPIs are met, including Turnaround Time (TAT) and Quality of Hire, by continually optimizing the end-to-end hiring process and candidate experience. Regularly review sourcing strategies and metrics, introduce innovative recruitment practices, and ensure compliance with company policies and industry standards. Mentor and upskill the Talent Acquisition team to strengthen recruitment capability and align hiring outcomes with organizational priorities. Strategic HR Operations & Policy Management Oversee all aspects of HR operations, including employee lifecycle management (onboarding to exit), HRMS administration, payroll, benefits, and HR vendor/contract management. Design and implement a seamless onboarding experience for new hires, ensuring role clarity, cultural alignment, and engagement from Day 1. Collaborate with department heads for timely asset allocation, buddy assignments, and induction training. Act as the custodian of all HR policies and procedures; regularly update and communicate policies in line with business growth, compliance, and employee expectations, ensuring consistent policy implementation across the organization. Ensure 100% compliance with internal HR policies, statutory requirements (including PF, ESI, Shops & Establishments Act), and industry standards (ISO, SOC 2). Lead the renewal and administration of employee insurance policies and other employee welfare initiatives. Coordinate and support all HR-related internal and external audits, ensuring process transparency and timely closures. Serve as a Steering Committee Member for audit managementoverseeing documentation, compliance checks, and coordination during all internal and external HR audits. Performance Management & Talent Development Design, implement, and drive the Performance Management System (PMS) lifecyclegoal setting, mid-year and annual reviews, feedback, and continuous performance improvement. Identify and implement learning & development initiatives to upskill employees in alignment with evolving business needs, particularly in AI/ML and technology domains. Design and manage the annual training calendar, conduct training need analysis (TNA), and coordinate internal or external training programs. Run mandatory awareness and skill-building sessions periodically for all locations and track learning outcomes against business goals. Work closely with business leaders to identify high-potential talent and succession planning. HR Analytics, MIS & Reporting Deliver actionable HR insights and regular dashboards/reports (monthly, quarterly, annual) to senior management using MS Office, Power BI, and HRMS platforms. Ensure accurate and timely MIS reporting to leadership on key HR metrics, including attrition, hiring progress, and training outcomes. Utilize data-driven approaches to identify trends, address challenges, and recommend proactive solutions. Employee Engagement, Wellness & Culture Building Design and execute employee engagement programs, including monthly activities, feedback mechanisms, and wellness initiatives focused on mental and physical well-being, to promote retention and holistic employee health. Lead initiatives to promote a transparent, inclusive, and innovative work environment. Address employee concerns, grievances, and drive resolution in a fair and timely manner. Industry Representation, Employer Branding & Brand Promotion Represent iTech India in leading HR forums, conferences, and industry events as the face of the organizations people practices. Lead and coordinate the companys participation in industry-recognized HR Awards, including preparing and presenting case studies, process documentation, and impact stories. Proactively work towards positioning iTech India as an employer of choice through innovative HR initiatives and best practices. Lead and actively contribute to iTech Indias employer brand creation and promotion crafting and executing branding strategies, participating in industry events, and positioning iTech as an employer of choice. Collaborate with Marketing and Leadership to communicate iTechs values, work culture, and success stories across multiple platforms and forums. Process Excellence & Change Management Champion continuous improvement and adoption of new HR technologies, tools, and automationincluding AI-enabled HR solutions—relevant to IT/ITES. Lead change management initiatives to support organizational transformation, process reengineering, and scaling. Ensure timely and seamless execution of all HR operational activities across locations. Required Qualifications & Skills Education: Master’s degree in Human Resources, Business Administration, or a related field. Experience: 12+ years of progressive experience in HR Operations or HR Business Partner roles, with at least 3 years in a managerial capacity in IT/ITES organizations. Technical Skills: Hands-on experience with HRMS platforms (Keka, Zoho, etc.), advanced Excel/MS Office, and familiarity with HR analytics/Power BI. Experience with AI-driven HR tools is an advantage. Communication: Exceptional verbal and written communication skills, with experience presenting to leadership and external audiences. Industry Exposure: Track record of representing organizations in HR forums, industry conferences, or awards; experience in preparing impactful submissions and presentations for such platforms. Personality: Highly dynamic, energetic, a go-getter, and self-starter who thrives in fastpaced, high-growth environments. Leadership: Strong team management and coaching skills, with experience handling multi- location teams. Compliance: Deep understanding of Indian labor laws and HR statutory requirements; experience supporting audits and compliance initiatives. Process Orientation: Proven ability to streamline and optimize HR processes using technology and automation. Preferred Attributes Experience in driving employer branding and employee engagement initiatives in mid to large-size IT/ITES companies. Demonstrated ability to drive process improvement and adoption of new HR technologies. Recognized for contributions to HR innovation or award-winning HR practices. What We Offer An open and collaborative work culture built on trust, transparency, and continuous learning. The opportunity to shape the HR function of a rapidly growing, innovation-focused company. Exposure to global best practices and next-generation HR technologies. Attractive compensation and benefits package. How to Apply If you are passionate about HR excellence and want to be part of a dynamic team shaping the future of digital transformation, send your updated resume and a brief cover note to careers@itechindia.co.