Human Resource Manager (Call Center)

3 - 7 years

0 Lacs

Posted:6 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing the operations of the Admin & HR department to ensure alignment with the Company's laws and strategies. Your key responsibilities will include: - Managing and conducting the company's recruitment process, including preparing job advertisements, selecting CVs, and interviewing candidates from medium to upper levels to ensure suitable candidate selection. - Creating, reviewing, and updating job descriptions in accordance with the nature of positions. - Controlling the recruitment budget according to the Company's policy. In terms of Compensation & Benefits, you will be expected to: - Monitor probation labor contracts to ensure timeliness and accuracy. - Develop the benefit package to ensure the company's external competitiveness and internal equity. - Contact the social insurance organization regarding labor and social insurance reports effectively. For Training & Performance Appraisal Management, you will: - Conduct Learning Need Analysis for the organization. - Set up and monitor training courses and measure their effectiveness. - Establish KPIs, evaluate, and measure the performance results of employees. In Employee Relations & HR Management, your responsibilities will include: - Monitoring the compilation and updating of employee profiles in a timely and accurate manner. - Building and maintaining HR policies and procedures that are relevant to the business and compliant with laws, regulations, and HR procedures. - Dealing with complex discipline/grievance and HR issues, providing HR advice to management, and suggesting organizational structures to ensure relevance and effectiveness. You will also be responsible for Admin tasks such as: - Managing the purchasing of office supplies, equipment, and facilities within a reasonable cost. - Ensuring the cleanliness and safety of the office. - Monitoring accommodation arrangements for staff, business visas, air tickets, and immigration works for expatriate staff in a timely, accurate, and cost-effective manner. Additionally, you will guide the organization of company events to engage employees effectively. The job requirements include: - Experience in Call Centers, Telesales, BPO is a MUST. - At least 5 years of experience in HR and 3 years of experience in people management. - Good knowledge of local Labor Law. - Strong skills in communication, negotiation, and organization. - Advanced user of Excel and detail-oriented. - Excellent experiences in leading and inspiring employees. - Ability to recognize root cause issues and proactively develop solutions with a sense of urgency. - Ability to adapt to changes in demands and workloads. - Fluent in English. You will be responsible for managing the operations of the Admin & HR department to ensure alignment with the Company's laws and strategies. Your key responsibilities will include: - Managing and conducting the company's recruitment process, including preparing job advertisements, selecting CVs, and interviewing candidates from medium to upper levels to ensure suitable candidate selection. - Creating, reviewing, and updating job descriptions in accordance with the nature of positions. - Controlling the recruitment budget according to the Company's policy. In terms of Compensation & Benefits, you will be expected to: - Monitor probation labor contracts to ensure timeliness and accuracy. - Develop the benefit package to ensure the company's external competitiveness and internal equity. - Contact the social insurance organization regarding labor and social insurance reports effectively. For Training & Performance Appraisal Management, you will: - Conduct Learning Need Analysis for the organization. - Set up and monitor training courses and measure their effectiveness. - Establish KPIs, evaluate, and measure the performance results of employees. In Employee Relations & HR Management, your responsibilities will include: - Monitoring the compilation and updating of employee profiles in a timely and accurate manner. - Building and maintaining HR policies and procedures that are relevant to the business and compliant with laws, regulations, and HR procedures. - Dealing with complex discipline/grievance and HR issues, providing HR advice to management, and suggesting organizational structures to ensure relevance and effectiveness. You will also be responsible for Admin tasks such as: - Managing the purchasing of office supplies, equipment, and facilities within a reasonable cost. - Ensuring the cleanliness and safety of the office. - Monitoring accommodation arrangements for staff, business visas, air tickets, and immigration works for expatriate staff in a timely, accurate, and cost-effective manner. Additionally, you will guide the organization of company events to engage employees effectively. The job requirements include: - Experience in Call Centers, Telesales, BPO is a MUST. - At least 5 years of experience in HR and 3 years of experience in people management. - G

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