Human Resource Generalist & Operations Assistant

HR Generalist & Operations Assistant

About Us
SupportSages has been the preferred vendor for cloud implementation services to companies of all genres and scales. While primarily being a server management company and having end-to-end knowledge of traditional on-premises and advanced cloud technologies we have evolved into a DevOps Company. Our vision is to be the most loved and happiest organization for the employees, customers, and other stakeholders.

Key Responsibilities

HR Generalist:
1. Recruitment: End-to-end hiring, campus drives, onboarding.2. Employee Relations: Address concerns, resolve conflicts, promote engagement.3. Performance Management: Assist appraisals, identify training needs.4. Training: Coordinate sessions, deliver ISO/soft skills training, assess effectiveness.5. Compliance & Records: Ensure legal compliance, manage records and reports.6. Attendance & Leave: Oversee shifts, approve leave, maintain accuracy for payroll.

Operations Assistant:
1. Act as liaison between management and operations.2. Monitor ticket resolution and workload efficiency.3. Prepare client performance reports and suggest process improvements.4. Manage shift planning, utilization (>95%), vendor coordination, and ISO tasks.

What We’re Looking For:

• Strong communication and HR knowledge.
• Detail-oriented, multitasking, and responsible.
• Proficient in English, Excel, and HRMS tools (preferred).
• Ability to manage confidential data professionally.
• HR & Operations experience in IT industry will be an added advantage.
• Preference will be given to candidates residing in Kerala.

What We Offer:

• Salary - ₹2.4LPA – ₹4.2 LPA
• Growth opportunities
• ESI, PF & other benefits
• Qualification: MBA in HR & Operations
• Experience: 2+ years in the IT sector (career gap acceptable)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Master's (Required)

Experience:

• Human resources: 2 years (Preferred)

Work Location: In person