Hub Manager

Job Summary: The Rider Management Manager oversees the recruitment, training, and performance of delivery riders in Quick Commerce. This role ensures seamless last-mile delivery operations.

Key Responsibilities:
1. Rider Recruitment and Onboarding- Source, screen, and hire delivery riders- Conduct background checks and verification- Onboard riders with necessary training and equipment- Commercials negotiation2. Rider Training and Development- Deliver training programs for riders- Help to design programs with L&D for riders - Ensure compliance with company policies and regulatory requirements- Monitor rider performance and provide feedback3. Rider Engagement and Retention- Foster positive relationships with riders- Address rider concerns and resolve issues- Implement incentives and recognition programs4. Performance Management- Monitor rider performance metrics (e.g., delivery times, accuracy)- Conduct regular performance reviews- Develop improvement plans for underperforming riders- To remove non performer5. Operational Efficiency- Optimize rider routes and schedules- Manage rider utilization and capacity- Ensure adherence to operational protocolsKey Performance Indicators (KPIs):1. Rider hiring rate 2. Rider Retention rate3. Rider rate card based on volume slabs & delivery schedules 4. Riders Schedule adherence ( shift based , slot based) & attendance5.On-time delivery rate 6. Rider utilization rate 7. Customer satisfaction ratings8. Safety incident rates9. Compliance with regulatory requirements ( timely COD & Zero shipment damaged or lost & PODs) Skills Required:1. Leadership and team management2. Communication and interpersonal skills3. Analytical and problem-solving skills4. Familiarity with logistics and delivery operations of Rider management in QCom. 5.Knowledge of regulatory requirements & compliances