HR Service Delivery New Associate

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client. Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documenting Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics daily and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure assigned tasks are completed accurately and in a timely fashion. Maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives.Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission. What are we looking for? Functional Competencies: Knowledge of Payroll Processes. Strong command of written and verbal English language. Proficiency in MS Office/Excel Skills. Knowledge of SuccessFactors would be a plus. SAP SuccessFactorsExperience: Essentials:1 - 2 years of business experience with a Payroll Management background. Desirable:Exposure to the BPO industry.Skills / Knowledge: Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization and prioritization skills to deliver as per deadlines. Attention to detail and quality-driven in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork and collaboration. Multi-cultural awareness. Flexibility to work in shifts. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation