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HR Service Delivery Associate

HR Service Delivery Associate

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

1 - 3 years

4 - 8 Lacs

bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

workday hro customer service hrsd operational excellence joining formalities hr generalist activities service operations process improvement hr operations process documentation exit formalities service delivery recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.

What are we looking for?

Written and verbal communication

Critical Thinking

Problem ManagementExperience

At least 3 years of HR Experience

People Relations experience a plus

Workday Experience a plus

HR Domain certification would be a plus

Strong MS Office and Excel skills

Proficient with Operational Excellence Practices

Should have prior People Mgmt experience ( Minimum 2-3 years)Knowledge/Skills Requirements:

Good organizational & prioritisation skills.

Analytical and problem solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results & detail-oriented

Focus on high data accuracy.

Quality driven – in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skills. Strong English language communication skills

Excellent Customer Service skills

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shiftsResponsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Escalate issues and seek advice when faced with complex issues/problems.3. Process incoming service requests received through the Contact Center, Email or Web Portal.4. Obtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employees5. Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.6. Ensure and maintain the security and confidentiality of client data.7. Understanding the detailed functionality of all tools and applications8. Uses and maintains process maps and all process documentation identifying inputs, outputs, roles & responsibilities of the process. 9. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.10. Participates in various Internal or Client initiatives related to Process.11. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures..12. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.13. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.
Qualification Any Graduation

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HR Service Delivery Associate