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Accenture in India
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HR Service Delivery Analyst

HR Service Delivery Analyst

Accenture in India

3 years

0 Lacs

gurugram haryana india

Posted:7 hours ago| Platform:

Apply

Skills Required

service workday management strategy consulting technology network power agility query prioritization leadership coaching flexibility interfacing servicenow successfactors certification analysis updating

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Employee Services - Workday Talent Management

Designation:

HR Service Delivery Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels
Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
Resilience and ability to work under pressure
Good organizational, prioritization and multi-tasking skills to deliver to deadlines
Analytical and problem-solving skills.
Demonstrate high levels of confidentiality
Attention to detail & quality driven – in communications and all system transactions
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Basic Leadership and coaching skills
Team Work & Collaboration
Self driven
Flexibility to work in Shifts.
Results / target oriented
US cultural awareness
Client Interfacing skills (Email & Phone): Good Email etiquett What are we looking for?
HR Analytics
Ability to establish strong client relationship
Ability to handle disputes
Ability to manage multiple stakeholders
Ability to meet deadlines
Ability to perform under pressure Essentials :
4-6 Years overall experience
3+ Years of Employee leave administraion, Benefits Admin and case management Mgmt Process experience with similar background
Experience of working on / HCM / Workday / ServiceNow & SuccessFactors ( Leave administration) is a must Desirable :
HR Domain certification Certification would be a plus
Exposure to BPO industry
Leave Management added advantage Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts

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HR Service Delivery Analyst