Posted:3 days ago|
Platform:
On-site
Full Time
CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION
➢ Making sure all the leads of the clients after placing orders are met.
➢ Ensuring your existing clients are satisfied through after-sales service.
➢ Always ask them for true feedback.
➢ Servicing the client after receiving the order till the time of collection
of payment.
➢ Resolve the queries and questions of all the clients.
➢ Give or support the participants/clients about company products or
services.
➢ Acting as a point of contact for complaints and escalating issues to
the concern.
➢ Understand client queries and solve them in any manner.
Key skills for Client Relationship Management :
➢ Polite disposition.
➢ Ability of rigorous followup.
➢ The ability to communicate confidently – both through speaking and
writing – with colleagues and clients.
➢ Ability to understand the circumstances and act accordingly.
➢ Proactive.
➢ Thorough knowledge of products/services.
➢ Always available on calls.
Salary : Remuneration for this post should be under 15k to 20k. If you have big clients,
The salary can go up to 25k to 30k. Depending on the Interview.
P:S - CRM should stay at a minimum distance of 30-45 mins from the office.
Most important rule for MD - You have to sit with the CRM twice or thrice in a week
to understand the client’s queries. Support them to retain your clients.
Job Types: Full-time, Permanent
Work Location: In person
ICEM ENGINEERING CO PVT LTD
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