ICEM ENGINEERING CO PVT LTD

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION ➢ Making sure all the leads of the clients after placing orders are met. ➢ Ensuring your existing clients are satisfied through after-sales service. ➢ Always ask them for true feedback. ➢ Servicing the client after receiving the order till the time of collection of payment. ➢ Resolve the queries and questions of all the clients. ➢ Give or support the participants/clients about company products or services. ➢ Acting as a point of contact for complaints and escalating issues to the concern. ➢ Understand client queries and solve them in any manner. Key skills for Client Relationship Management : ➢ Polite disposition. ➢ Ability of rigorous followup. ➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients. ➢ Ability to understand the circumstances and act accordingly. ➢ Proactive. ➢ Thorough knowledge of products/services. ➢ Always available on calls. Salary : Remuneration for this post should be under 15k to 20k. If you have big clients, The salary can go up to 25k to 30k. Depending on the Interview. P:S - CRM should stay at a minimum distance of 30-45 mins from the office. Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the client’s queries. Support them to retain your clients. Job Types: Full-time, Permanent Work Location: In person