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GENERAL ELECTRIC (GE)
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HR Operations Senior Specialist

HR Operations Senior Specialist

GENERAL ELECTRIC (GE)

8 - 10 years

9 - 14 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

mining ticketing payroll operational excellence talent acquisition data quality customer service continuous improvement monitoring freight

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will develop strategic partnerships with local HR to assess and improve relationships in the region, ensuring performance aligns with Service Level Agreements (SLAs). Additionally, you will lead quarterly service reviews with service providers.

As a point of escalation for specialists, associate specialists, and customers, you will troubleshoot and resolve issues, identifying root causes and pathways to resolution to ensure ongoing service enhancement. You will foster strategic relationships with country HR leaders.

You will partnership with the regional and/or global team projects aimed at evolving HR processes that encompass the entire employee lifecycle, driving process improvements and standardization in collaboration with the Continuous Improvement Team.

Support will be provided to cross-functional workstreams in the region, including Transition, Reorganizations, Legal Entity Changes, and Mergers and Acquisitions.

It is essential to ensure that processes are thoroughly documented, creating and maintaining Standard Operating Procedures (SOPs) and process maps as necessary.

What do we want to know about you

Bachelors / Master Degree or equivalent with 8-10 years experience in hire to retire employee life cycle process
Substantial experience in Global HR Ops, preferably in a Shared Services environment with 4-5 years experience
5-7 years India Payroll experience
Extensive background within Payroll Systems, must be able to understand payroll set up projects & merger and acquisitions transition
Strong Payroll System knowledge such as: ADP, RAMCO, PWC, Kronos, Workday
Proficiency with Microsoft Office
Demonstrated attention to detail with a high level of accuracy
Proven track record of working effectively with cross-functional teams to drive alignment, foster collaboration, and achieve shared goals
Experience working within HR systems (Workday Expertise is must) and with a ticketing system (such as ServiceNow)

Competencies:

Excellent verbal and written communication skills
Strong customer-focus; ability to build and maintain effective relationships with customers
Continuous-improvement mindset and make quality decisions within ambiguous situations
Comfortable presenting to stakeholders, business leaders, and HR community. Able to analyse data, draw business insights, and present to stakeholders in a meaningful way Process acumen
Learning desire and agility

What will your typical day look like

Conduct employee lifecycle transactions in Workday; ensure timely processing and onboarding
Oversee India payroll process to ensure 100% accuracy every month and on time payments in collaboration with payroll partner team
Ensure India payroll compliance is maintained & queries handled within TAT
Build a HR stakeholder connects regularly (Bi Weekly/Monthly) to identify gaps and to increase employee experience through process improvements, expectations setting and sharing updates
Participate in global enterprise initiatives and collaborate with the broader global team to contribute to calls, discussions, and projects, thereby enhancing global process knowledge and visibility
Collaborate closely with the payroll auditor to identify discrepancies and implement corrective actions with payroll team, ensuring 100% tax compliance with no adverse effects on employees
Maintain a log of findings and actions, providing quarterly reports to all stakeholders for all the quarters in the following months
Serve as an escalation point and deliver outstanding customer service to employees and key stakeholders, including HR Managers, Site HR representatives and TA Finance.
Establish a monitoring process for suppliers and vendors using metrics, conducting monthly service reviews with the vendors and sharing feedback
Adhere to the Operational Excellence metrics that will be set for global HR Operations
Assist the Regional HR Leader with any extended goals or ad hoc requests
Keep guidelines, SOP, FAQs, and communications current for the processes under your management
Emphasize prioritization, team management, and task delegation to enhance leadership skills and create capacity for additional responsibilities
Handle requests via ticketing system and queue managemen

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GENERAL ELECTRIC (GE)

Conglomerate / Diversified industrials

Boston

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HR Operations Senior Specialist